Devdatt Mallick Email & Phone Number

Sion, Maharashtra, India

Inventory Management:• Maintain accurate and up-to-date inventory records of upto 1000+ skus.• Conduct regular stock audits and cycle counts to ensure inventory accuracy.• Monitor inventory levels and coordinate with procurement to manage reorder points and stock replenishment.• Develop and implement inventory control procedures to minimize shrinkage and obsolescence. Warehouse Operations:• Oversee all warehouse operations, including receiving, storage, order picking, packing, and shipping.• Ensure efficient layout and utilization of warehouse space.• Implement and maintain warehouse safety standards and protocols.• Manage warehouse equipment and ensure it is properly maintained and serviced. Staff Management:• Assign tasks and monitor staff performance to ensure productivity and efficiency.• Conduct performance reviews and provide coaching and development opportunities.• Foster a positive and collaborative work environment. Logistics Coordination:• Coordinate inbound and outbound logistics to ensure timely receipt and dispatch of goods.• Liaise with suppliers, carriers, and customers to resolve any logistical issues.• Optimize transportation and distribution strategies to reduce costs and improve service levels. Reporting and Analysis:• Prepare and present regular reports on inventory levels, warehouse performance, and key metrics.• Analyze data to identify trends, inefficiencies, and opportunities for improvement.• Develop and implement strategies to enhance warehouse operations and achieve business objectives.

Kurla

Demand Planning & Fulfillment• Monitor the forecast models for different product categories, incorporating business intelligence and forecast information gathered from sales, marketing, finance, retailer replenishment analysts, and other sources.• Evaluate the forecast results and suggest corrective measures.• Ensure that there is an uninterrupted supply of goods for operations and escalate matters if there is any threat.• Ensure that stocks are available to ensure continuous supply to the customer.Stakeholder Management• Act as an interface between Marketplace teams, 3PL provider, KAMs, Logistics, Global Sourcing, IT, Finance, Country teams and other supply chain functions and manage key activities to ensure efficient process governance & information flow.• Lead S&OP process for the emerging Ecommerce business across stakeholder• Coordinate with Regional Supply chain teams to ensure proper execution of the processes.• Record, analyze and follow up the dispute situations (complaints, returns etc.) in accordance with the credit, the sales and controlling teams, and the physical distribution.• Identify root causes for daily operational issues (system, process, people) and implement sustainable resolutions.S&OP Process Optimization & Strategy• Accountable for key supply chain elements like Inventory Management, Order fulfillment and Warehouse management• Strengthen back-end infrastructure by building the right capabilities around S&OP processes and enabling technologies and organization.• Collaborate with KAMs, Country Demand Planners and customers to monitor and ensure customer (both marketplaces and end-customers) service expectations are met and exceeded.• Periodic revision of inventory norms based on changing business scenarios and implementation of the same.• Provide input to the Supply Planning organization in developing inventory strategies on existing items, new products, and product phase-outs.

Kurla

• Improved cycle count discrepancy rates 99 % through process improvements and maintaining high levels of data integrity.• Utilized data analytics to identify and resolve supply chain issues and improve overall performance.• Implemented best practices and process improvements to boost supply chain performance.• Evaluated and implemented new technology solutions to improve order processing.• Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.• Studied movement of goods to identify gaps in efficiency and other areas needing improvement.• Improved forecasting systems to maintain adequate materials and supplies.• Reported emergencies, weather delays and carrier schedule changes to internal & external department.• Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.• Supported senior company leaders by delivering reports outlining performance to drive process improvements

Mumbai, Maharashtra, India

• Coordinated with Logistics partner like Bluedart, Delhivery, Gati for pickup requests for standard & expedited customer delivery and documented accurately to achieve correct billing.• Generated documentation and information required for customer shipments.• Tracked orders and notified customers service department of status or potential delays.• Maintained excellent working relationships with customers service department by efficiently responding to inquiries and complaints.• Planned and supervised shipments from vendor pickup to customer delivery.• Conducted investigations to resolve issues related to RTO, damaged, theft & lost shipment.• Generated monthly performance reports to track and analyze Pickup & delivery trends at pin code level.• Liaised with internal and external stakeholders to facilitate smooth operations.• Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations.• Scheduled and coordinated truck & air transport to maximize productivity and maintain organized calendar.• Registered vendors and customers on database to maintain updated roster.• Monitored outbound call operations to establish timely information about delivery of packages.• Built and established relationships with staff and vendors.• Prepared and presented reports to management on logistics performance. Attained 98% delivery of local shipment on next day & 94% delivery of Metro shipments in 2-day TAT.• Volunteered at reverse logistics process & aiding with day-to-day operations.• Coordinated shipments and tracked progress to facilitate timely delivery.• Devised routing plans and schedules to facilitate safe and timely delivery of goods.• Monitored performance of logistics operations to identify areas for improvement.• Analyzed customer complaints and provided customized logistics solutions.

Vashi

• Supervising 20 team members from claim department & seller protection program, outbound call and emails for various type of claim (Product not received/ Product received in damage condition/ Product significantly not as described)• Mentored and guided employees to foster proper completion of assigned duties. Claim settle performance: 85% within 5 days from the date of claim register.• Established open and professional relationships with team members to achieve quick resolutions for various issues.• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Built strong relationships with customers through positive attitude and attentive response.• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.• Supervised team members to confirm compliance with set procedures and quality requirements.• Promoted high standards through personal example to help each member understand expected behaviors and standards.• Held weekly team meetings to inform team members on company news and updates.• Reviewed, implemented, and updated company records related to team activities for future reference.• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.• Helped meet changing demands by recommending improvements to business systems or procedures.• Evaluated staff performance and provided coaching to address inefficiencies.• Evaluated customer needs and feedback to drive product and service improvements.• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Vashi

Vashi

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Commerce - Bcom, Business/Commerce, General, A

Hsc, Business/Commerce, General, A

Ssc