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Devduth Midya Email & Phone Number
Founder
at
The 7 Hills Analytics
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Who is Devduth Midya? Overview
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Quick answer
Devduth Midya is listed as Founder at The 7 Hills Analytics, a with 2 employees, based in India. AeroLeads shows a matched LinkedIn profile for Devduth Midya.
Devduth Midya previously worked as Senior Manager - Customer Success at Data Poem and Senior Manager - ORM at Khatabook. Devduth Midya holds Executive Post Graduate Diploma, Marketing/Marketing Management, Project Management from Alliance University.
Company email context
Email format at The 7 Hills Analytics
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The 7 Hills Analytics
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Profile bio
About Devduth Midya
With over 7 years of experience in Customer Success & Business Operations, I am a customer-centric and results-oriented professional who delivers value for clients and drives business growth. I have a proven track record of leading and managing successful projects across various domains, such as SaaS, fintech, foodtech, BFSI, e-commerce, and gaming, for both international and domestic clients.My core competencies in Customer Success include Client Servicing, Social listening, Online Reputation Management, Brand Revival, User Adoption, Renewals, and Voice of the Customer. I leverage my skills and knowledge to create and execute effective strategies that enhance customer satisfaction, engagement, loyalty, and retention. I am passionate about solving customer problems, building long-term relationships, and optimizing customer lifetime value. Currently, I am looking for new opportunities to apply my expertise and contribute to the success of innovative and customer-focused organizations.Got an interesting challenge for me? Please reach out to me 📧 devduthm@gmail.com
Listed skills include Marketing Management, Writing, Social Media, Brand Marketing, and 39 others.
Current workplace
Devduth Midya's current company
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The 7 Hills Analytics
7 roles
Devduth Midya work experience
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Senior Manager - Customer Success
DataPOEM, A Revolutionary New Way of ROI Attribution, Optimization & Planning! The causal learning methodology is going to create a new paradigm of marketing planning, optimization & measurement. It is faster, smarter, comprehensive and agile. This will help marketers make data driven decisions in an agile manner.AI based models are built at a rocket speed where the models can be created in minutes. This will help brands make faster decision based on actionable insights. It is going to change the existing paradigm of statistics-based marketing mix modelling.- Managed the complete Customer Life Cycle and Account Management, including Business Development (BD) and Sales Handover responsibilities.- Managed a dynamic team comprising over 50 AI Scientists, Business Development Managers (BDMs), Data Analysts, Product Managers, Automation Engineers, and Customer Success Managers.Developed documentation of practices for all customer interactions to understand customer challenges, expectations and success measures.- Collaborated with customer stakeholders to analyse and prioritise defects and enhancements to position timing expectations for correction or new process rollouts.- Directed customer product and service adoption to deepen customer utilisation and identify new opportunities.
Jan 2023 - Sep 2023
Senior Manager - Orm
- Developed and implemented comprehensive strategies to monitor, analyze, and manage online reputation across various digital platforms. Utilized advanced tools and techniques to track brand sentiment, identify potential issues, and proactively address them to safeguard brand reputation.- Established protocols and procedures for effectively managing crisis situations and mitigating reputational damage. Acted as a key spokesperson and liaison during crisis events, communicating transparently with stakeholders and implementing strategic responses to minimize negative impact.- Ensured that Customer Success initiatives were closely aligned with the goals and objectives of Product, Marketing, Payments, Lending, and Operations, fostering a unified approach to enhancing customer satisfaction and loyalty.- Spearheaded the development of comprehensive SOPs tailored to the needs of a diverse team of 100+ professionals encompassing Customer Success functions such as Customer Service, Online Reputation Management (ORM), Escalations, Business Development (BD), Sales, and Consumer Insights.
Dec 2020 - Jul 2022
Process Lead - Social Media, Orm And Escalations
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business targets and Customer Satisfaction goals.- Managed service escalation by identifying issues, containing impact on clients and addressing issues until brought to resolution.- Identified opportunities for improvement through documentation, training or procedural changes to coordinate solution execution.- Directed projects and kept teams updated on how assignments were progressing to encourage team involvement in solution development
Jul 2018 - Dec 2020
Senior E Service Associate
- Successfully managed projects for three prominent gaming companies: Supercell, Scopely, and Social Point.- Provided strategic and technical support to online gamers, addressing their queries through email, social media channels, and online reputation management tools.
Oct 2016 - Mar 2018
Ccss Representative 1
- Provided prompt and professional resolution to customer inquiries, ensuring high satisfaction and loyalty through effective communication and problem-solving to U.K customers for HSBC Direct.- Contributed to achieving business targets by identifying opportunities for enhanced call center contributions.
Nov 2015 - Jul 2016
Channel Partner
- Training clients on using the Trading Platform- Conducting Workshops/Seminars/Business development workshops- Training new employees for Lead generation, Sales, and Marketing- After Sales/ Customer Service- Back Office management
Feb 2011 - Sep 2015
3 education records
Devduth Midya education
Executive Post Graduate Diploma, Marketing/Marketing Management, Project Management
Bachelor Of Commerce - Bcom, B. Com
Pre-University, Commerce
Christ College
FAQ
Frequently asked questions about Devduth Midya
Quick answers generated from the profile data available on this page.
What company does Devduth Midya work for?
Devduth Midya works for The 7 Hills Analytics.
What is Devduth Midya's role at The 7 Hills Analytics?
Devduth Midya is listed as Founder at The 7 Hills Analytics.
Where is Devduth Midya based?
Devduth Midya is based in India while working with The 7 Hills Analytics.
What companies has Devduth Midya worked for?
Devduth Midya has worked for The 7 Hills Analytics, Data Poem, Khatabook, Swiggy, and Hipower Support Centre.
How can I contact Devduth Midya?
You can use AeroLeads to view verified contact signals for Devduth Midya at The 7 Hills Analytics, including work email, phone, and LinkedIn data when available.
What schools did Devduth Midya attend?
Devduth Midya holds Executive Post Graduate Diploma, Marketing/Marketing Management, Project Management from Alliance University.
What skills is Devduth Midya known for?
Devduth Midya is listed with skills including Marketing Management, Writing, Social Media, Brand Marketing, Soft Skills, Predictive Modeling, Online Reputation Management, and Incident Management.
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