Diagnostic and troubleshooting of system issues, documented help desk resolutions and maintained equipment inventory lists.Recommend and schedule PC software and hardware upgrades and perform equipment improvements and repairs as required.Assisted in managing database server/application tuning and capacity planning; maintained online documentation and database security.Sent app notifications to users, Edited videos and content development.

Performed analysis diagnostics and resolution of complex PC-related issues.Write technical specifications for PC and related product purchases.Made online videos and searched important content for videos.Assisted in creating the website.

Provide on-going support to staff and end-users regarding PC usage functionalities and various issues.Research and evaluate the latest technology solutions and provide recommendations for improved system operations.Created web pages according to instructions. Made some changes related to offers and other things.