Zaid Ali Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

•Provided outstanding customer service by greeting customers, taking orders, and ensuring a pleasant dining experience, resulting in high customer satisfaction and repeat business.•Effectively recommended and upsold products such as beverages and combo deals, contributing to increased sales and meeting daily revenue targets.•Worked effectively under pressure, delivering high-quality customer service while maintaining composure in fast-paced and challenging environments.

Mumbai, Maharashtra, India

• Developed and published Android apps, achieving over 100,000+ downloads on the Play Store, demonstrating userengagement and market demand.• Designed and deployed over 35+ websites for diverse industries, significantly boosting their digital presence.• Revitalised a fashion brand's online sales, growing from zero to 30 products per day, by strategizing and implementing effective social media marketing campaigns.• Led cross-functional teams in the execution of diverse projects, ensuring precision, excellence, and meeting project goals through effective planning, resource allocation, and continuous oversight.

• Delivered comprehensive IT consulting & support services to a high-profile client, encompassing IT management, advanced Outlook email support, and strategic backup and migration planning, ensuring uninterrupted operations on their charters and enhanced productivity.• Facilitating cost savings through the adoption of a more affordable and robust email server, thereby optimizing operational efficiency and cost-effectiveness

Dubai, United Arab Emirates

• Designed and developed a bespoke e-commerce website featuring comprehensive functionality, including a custom PC builder tool.• Oversaw the management of a sizable e-commerce website, handling more than 50 orders daily, ensuring seamless functionality and optimal performance.• Implemented strategies to streamline operations and enhance user experience, facilitating efficient order processing and fulfillment.• Monitored website performance and addressed any issues promptly to minimize disruptions and maintain customer satisfaction.• Collaborated with cross-functional teams to continuously improve website functionality and address evolving customer needs.

Mumbai, Maharashtra, India

• Enhanced AI-based movie and video rating model performance through meticulous data validation, verification, quality assurance, and accuracy checks, contributing to a model accuracy enhancement in prediction of clips.• Leveraged advanced Excel skills for the verification. • Identified critical issues in the image recognition capabilities of the machine learning model, providing detailed reports that facilitated targeted improvements, enhancing model accuracy.

South Mumbai, Maharashtra, India

• Contributed to optimizing website design and user experience to maximize conversions, leveraging data analytics to make informed decisions and continuously improve performance.• Assisted in the successful launch and management of a thriving e-commerce store, overseeing all aspects of operations from product selection to customer service.• Supported the implementation of highly effective digital marketing strategies to drive traffic and increase sales, utilizing SEO, social media, and email marketing.• Helped establish and nurture strong relationships with suppliers, ensuring reliable inventory and favorable terms for the business.• Assisted in streamlining order fulfillment and shipping processes to enhance efficiency and customer satisfaction.

Mumbai

• As an intern, I designed and developed the EVC Global mobile application for electric vehicle (EV) owners, which has over 50,000+ downloads right now.• Integrated real-time geolocation services, enabling accurate tracking of user locations and display of nearby charging stations, significantly enhancing user convenience and app utility.

Master'S Degree, Computer Science

Activities and Societies: Enactus, ISOC Modules : Blockchain Development | Software Development | Cyber Security | Internet of Things (IOT)

Computer Engineering, 8.4

Activities and Societies: Entrepreneur Development Cell (Joint Secretary) Modules : Application Development | Machine Learning |.

Bachelor Of Technology - Btech, Information Technology

Activities and Societies: Computer Society of India (Technical Head)

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