offshore and outsource consultancy

We are the first on-line Video & Radio show specifically about Call Centers ,Contact centers & Bpo outsourcing . #1 HUB for call-center services - discussions & questions we also offer training courses & workshops , interviews &Events with leaders of the industry in Egypt & Internationally sharing Ideas and Insights to Create an Outrageously Cool productive CultureALL IN ONE PLACE Bringing Excellence to the Contact Centers.Join & Build a great community---------------------------------------*Hosted & produced by : Ahmed Elshaer :-----------------------------------------A 12 year experienced Entrepreneur, Marketing Coach, Speaker Who operated & worked for more than 25 different Mid to large scale contact center & startup projects .

Specialties: Marketing AutomationGeneral Management / Executive Management Cost Optimization & Profit MaximizationManaging full organizational functions outsourcing / contact center companies Strategy and Planning Business Planning Financial Budgeting Commercial Business, Sales & Marketing Operations Management IT Management People management and development-Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,-Captured business and serviced a total of 480 clients across the US, UK ,Canada,UAE,Australia & japan such as :( convention housing services- Embarc Staffing Solutions-getlistedfirst.com-conventiontravelbooking.com)-Develop and Maintain External Vendor RelationshipsWork With Marketing Director to Create Marketing Strategy- Built the product development team and processes from scratch. I hired the internal team, offshore team and onshore contractors.★ Platforms Used: Google Ads, Google Analytics, Google Search Console, Google Tag Manager, Google Data Studio, MOZ, WebSite Auditor, Rank Tracker, Screaming Frog, Ahrefs, SEMrush.-Planning, managing and executing projects related to marketing campaigns.--------------------Online Marketing Skills:• Planning, strategizing and executing online marketing activities.• Have in-depth knowledge of:- Google adwords- Search engine optimisation (SEO), SEM, PPC, Display Advertising, online PR, Web Analytics, Lead Generation, Online Reputation Management, Mobile Apps Marketing, Email Marketing, Quality Link Building.- Link Building- Keyword oriented Article & PR Submissions.- Relevant Directory Submissions.- Local Google Business Listing.- Mass Coverage of customers through SMO.- Internet Traffic - Bookmarking and Local Classified Submissions.- Link Wheeling.- Google Panda Friendly Content Writing.- Business Website Advertise Online.- Google Panda & Penguin Update.

-Determines call center operational strategies by conducting needs assessments, performance reviews, -Over my career, I have reviewed hundreds of CRM related technologies to understand their unique strengths and implications for their deployment in a variety of businesses and industries. -Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision,-Find and close new revenue opportunities within the existing client baseCustomer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence

• Worked as Sales Representative and contracts’ closer in Ameco- Tech call center to sell and promote online adverts inside Verizon yellow pages ( superpages.com), United States.

• Supporting the technical issues for the satellite radios.• Selling satellite radio subscriptions and satellite radios devices.• Handling customers especially on the billing issues.• After sales service and upselling.• Selected for the escalation team in the responsibility of taking escalation calls.

Provide superior customer service skills by responding to company-provided leads in a timely manner from: internet, direct mail campaigns, radio ads, referrals or other special marketing campaignsOriginate first home mortgages and refinance loansEngage with consumers, determine their needs and offer the appropriate productsTake mortgage loan applications by phone and prepare effective loan proposalsObtain all necessary information to close the loan in a timely manner, including but not limited to: credit reports, income verification, appraisals, lien searches, etc.Meet individual monthly sales goals