Deven Santiago Email and Phone Number

Ensures that all incoming merchandise of the day is placed on display in a timely manner.Monitors the ingoing and outgoing of what is brought in and what is bought. Maintains the department in a presentable state. Confers with employees on a daily basis to maximize teamwork and uphold all standards of the department.

• Tracked the progress of all floor associates and ensures the completion of the tasks distributed to them, including stocking departments and orchestrating break times for employees.• Liaison in customer service problems.• Trained new employees in all areas of retail including cashiering, apparel, jewelry, and security.• Went to other stores of the same name to aid in the completion of projects.• Contributed in monthly meetings in regards to loss preventative measures.• Provided the encouragement necessary to cashiers for the marketing the rewards program application in order to exceed company daily goals.• Oversaw the time management of the store when working to ensure all things run smoothly.

Serves as the liaison between bar staff and customersMonitors the completion of transactions via tabs (opening and closing) and ensures the prompt payment of tips. Enforces the maximum level of cleanliness throughout a serviceSurveys the floor to provide timely service to all customers as well as to discreetly handle any disturbances in a safe and reliable manner. Observe and oversee staff to ensure that all proper safety, preparation, and serving regulations are being followed for all alcoholic drinks. Ascertains staff knowledge on the preparation and understanding of an ever evolving and growing drink menu through bimonthly tests.

• Created work schedules for all employees including staff managers.• Conducted interviews for new hires.• Managed payroll and ordered new supplies while adhering to the budget.• Kept track of profit/loss statements and inventory counts.• Calculated gross and net profits.• Aided store projects during possible closing in order to keep the store running for a few more years. • Trained other management staff to operate to their fullest potential.• Expanded on anywhere from corporate to piggyback ideas in store systems to fix potential problems through presentations.

• Rang up products for customers and answered questions about said products during transaction.• Memorized merchandise location by department and usage in order to cater to the customers’ inquiries more accurately and efficiently. • Supervised all cashiers behind the registers to ensure all sales were going smoothly.• Oversaw all department presentations and displays.• Unloaded and restocked merchandise from trucks to the store shelves overnight.• Counted and arranged money in all cash registers before store opening and collected the money after store closing.