Provided administrative and clinical support for medical professional staff including: MD’s, DO’s, PA’s, NP’s in a highly specialized Orthopaedic Spine Surgery clinic with incorporated Pain Management, Physiatrist, and Physical Therapy servicesClinical duties: acted as patient provider liaison; answered patient questions regarding procedures, policy, prescriptions, diagnosis signs and symptoms, and respective treatment options; Prepared patients for examination by taking complete medical histories, vitals, obtaining urine samples for urine analysis; organized and maintained efficient clinic flow, assisted with in-office procedures, prepared injections, ordered x-rays, removed staples and stitches postoperatively, and used provider specific protocols to assist in prescription refills for their respective patient base.Administrative duties: effectively communicated with hospitals, clinics, and other health care providers in an effort to maintain up to date medical information for all clinicians participating in a patient’s care; completed and submitted proper referral paperwork for surgery, epidural steroid injections, PT, imaging, laboratory requests, and outside provider referrals; received and answered patient voice mails in a timely manner to ensure prompt and efficient patient care; maintained open communication with insurance companies during Workman’s Compensation cases, preoperative authorizations, prior authorizations for medications, imaging, laboratory requests, PT, and other medical related services

Provided mental health services to adults, adolescents, and children with varying mental health diagnosesUtilized effective and caring interventions to provide reinforcement; life, social, and coping skills using current education, and powerful techniques to change behaviorProvided support and practical information to patient and family to help them maintain in current environment during periods of exacerbated symptomsComposed formal documentation of services provided, techniques utilized, and interventions implemented during each PSR session for Medicaid billing and reimbursement purposes