• Successfully measured and optimized system performance, contributing to enhanced Reliability, Availability, Quality, and Performance.• Product management with leading cross-functional teams, driving product strategy, requirement gathering and prioritizing features to meet customer needs and business goals and fostering collaboration for successful product development.• Implemented a continual improvement approach to ensure ongoing enhancements to system efficiency.• Gathered and analyzed metrics for both internal systems and applications, facilitating performance tuning and fault identification.• Introduced full-stack observability to eliminate blind spots in system monitoring. Established continuous monitoring using tools such as AppDynamics and Grafana, enabling proactive incident response.• Collaborated with business teams to address customer-reported defects promptly and ensure permanent resolutions.• Maintained a regular cadence with business teams to identify challenges, analyze issue trends, and coordinate with stakeholders and developers for prompt issue resolution.• Worked with development teams to enhance services through rigorous testing and release procedures.• Implemented mandatory quality gates in the DevOps process to deploy high-quality code. • Actively participated in platform management and capacity planning, ensuring optimal system performance.• Successfully migrated On-premise AppDynamics to SAAS AppDynamics for IN Digi app, improving monitoring capabilities.• Optimized the CR creation, approval, and closure process, tracking changes end-to-end by capturing artifacts at each stage. This enhancement resulted in a reduction of post-deployment issues in the production environment.

Project name: • Humana Encounters and Resolution Operations.• Price Water House coopers IE Web & App• Comcast – CTPDesignation : Associate Consultant.Responsibilities:• Designing and implementing DevOps solutions for projects in both on-premise and Azure Cloud.• Establishing CI/CD pipelines for various Azure services, such as Azure Webapp, SQL database, Data Factory, Data bricks, functions, Storage accounts, and VMs.• Implementing Cloud Cost Optimization Best Practices to reduce overall costs.• Using infrastructure-as-code tools like Terraform to create cloud environments.• Creating Docker images for IBM IIB tool for integration into the DevOps pipeline.• Implementing CI/CD processes for Angular and IBM IIB applications using GitHub and Azure DevOps.• Incorporating SonarQube and Checkmarx into build pipelines for code quality inspection and security vulnerability checks.• Writing PowerShell scripts for process automation and having hands-on experience with Python scripting.• Developing build and release pipelines in Azure DevOps for Azure Databricks, Azure Data Factory, and InRule.• Creating and implementing Concourse pipelines for deployments to multiple Cloud Foundry environments.• Setting up the ELK stack for logging and developing Grok scripts for log aggregation.• Handling installations, upgrades, and rollbacks of WebLogic application servers.• Monitoring various aspects such as thread usage, connection pool usage, CPU usage, memory usage, and conducting load tests on Application Servers.• Deployment and troubleshooting of JAR, WAR, and EAR files in domain and clustered environments.• Working on SSL, SHA1, and SHA2 certificate creation, upgrade, or import in Apache and WebLogic.

• Oversaw all Application-Server activities, including deployments, monitoring, and tuning across Development, QA, and Production Environments.• Provided 24/7 support, addressing issues and managing incident tickets promptly in Production, Integration, and Test environments.• Prioritized and handled incident tickets, monitored trouble ticket queues, and responded to user and customer calls.• Verified Logs, Application Log, and WebLogic Log to analyze and identify the Root Cause of issues, including addressing out-of-memory problems.• Reviewed and maintained logs of production failures and resolutions, while monitoring thread usage, connection pool usage, CPU usage, memory usage, and conducting load tests on Application Servers.• Collaborated with various teams to expedite issue resolution and followed up on outstanding matters.• Managed the creation of Connection Pools in WebLogic Server, as well as deployments and applications in the server.• Monitored alerts on EM Dashboard and collaborated with vendors and developers to address application-related issues.

• Provided essential support for applications in the Production Environment, ensuring prompt issue resolution to meet customer and end-user expectations.• Managed the incident queue, resolving tickets based on priority within defined SLAs.• Categorized issues into change requests, enhancements, or defects for effective resolution.• Customized applications based on user requests.• Created and modified Business Objects universes to facilitate reporting on new and updated data elements.• Conducted troubleshooting for process service requests, ensuring seamless business operations.

QUIX-PCT HP, BangaloreApplications worked: (Team Track), HP-PPM, Quality Center, WEBI (Business Objects).Designation: Software Engineer.• Provided critical support for applications in the Production Environment, efficiently managing the incident queue and resolving tickets based on priority within SLAs. • Took a lead role in troubleshooting process service requests, ensuring prompt and effective issue resolution. • Managed escalation procedures under the auspices of the HP GADSC Development team.• Maintained and updated the knowledge base to ensure accurate and current information. • Initiated proactive initiatives to identify improvements in support processes and recommended enhancements to the HP PDE-IT team.