Devender Gusain Email & Phone Number

Mumbai

• Manage Foreign Exchange Operations in Retail & Wholesale as per statute and RBI Guidelines • Driving Sales number from the branch counter.• Assist the Ezremit, Money gram Agents & BFC Forex branches in investigating and resolving payment related queries. • Updating stock and cash registers on a daily basis, tallying of the day-to-day balances of Foreign Currencies and Indian Rupees.• Identify ways of improving customer service and recommend them to Customer Service Manager.• Resolving customer queries and complaints ensuring the best in class customer service regarding customer queries. • Participating in sales promotion activities in the residential and corporate belts.• Maintain checks and controls as per internal / external guidelines.• Maintain all registers, records, documentation and timely completion of activity as per guidelines • Business Focused; Support branch head to achieve sales target of the branch.

Mumbai

• Research & Analysis of exchange rate fluctuation and client servicing.• Responsible for Branch EOD Reconciliation with Accounts Department.• Maintained various required MIS, Bank Follow ups, selling the currencies to the Treasury & get better forex rates for conversion.• To formulate plans or practices that enables the team to maximize their output in terms of productivity and accuracy• Follow the RBI, FEMA, “Anti Money Laundering & Know Your Customer” guidelines. • Supervise daily workflow in areas of document typing, telephone traffic, faxing and mail.• Developing Customer relationship with Clients and Follow the Leads.

Dubai, U.A.E

• Cash supervisor with a wide range of experience in dealing all major Foreign Currencies..• Supply Chain Management with Real Time Quotation and Booked Profit & Loss of FC.• Broad understanding and Handling of Cross Border Payment Systems Like Swift Transfer, Western Union, Express Money and Other Banking & Non Banking Transactions.• Responsible for Branch EOD Reconciliation with Accounts Department.• Handling HNI Customers and Promoted Cross selling programs related to products• To formulate plans or practices that enables the team to maximize their output in terms of productivity and accuracy• Handling Co’s Payroll Solution, Registration, Queries, Reconciliation & Updation of the Salary.• To Open NRE Savings A/Cs, PAN Card and other Allied products.• Responsible for ensuring that the Company SOP’s are carried out correctly by all staff.• Follow the Company “Anti Money Laundering & Know Your Customer” guidelines. • Supervise daily workflow in areas of document typing, telephone traffic, faxing and mail.• Authorization of Cheques, Traveller’s Cheque & High Volume Transactions.• Developing Customer relationship with Clients and Follow the Leads.• Daily Maintaining MIS Report.

Dubai Uae

• To formulate Sales Plan & Marketing strategies to maximize sales.• To monitor all sales related activities & to oversee the internal procedures & systems to minimize operational risks, • To negotiate with the suppliers and assisting them to boost their products.• To implement all layouts, merchandise range, promotion, and point of sales material as instructed.• To complete all requests made on him/her by the Corporation in a timely & efficient way.• Solving all the Customer queries with immediate effect and other operational issues.• Responsible for ensuring that the Corporation’s Customer Service programs are carried out correctly by all staff• To Handle the Card (Visa & Master Card) related Problems.• To negotiate with the customers over price related issues