Devender Gusain Email & Phone Number

Mumbai

• Manage Foreign Exchange Operations in Retail & Wholesale as per statute and RBI Guidelines
• Driving Sales number from the branch counter.
• Assist the Ezremit, Money gram Agents & BFC Forex branches in investigating and resolving payment related queries.
• Updating stock and cash registers on a daily basis, tallying of the day-to-day balances of Foreign Currencies and Indian Rupees.
• Identify ways of improving customer service and recommend them to Customer Service Manager.
• Resolving customer queries and complaints ensuring the best in class customer service regarding customer queries.

Mumbai

• Research & Analysis of exchange rate fluctuation and client servicing.
• Responsible for Branch EOD Reconciliation with Accounts Department.
• Maintained various required MIS, Bank Follow ups, selling the currencies to the Treasury & get better forex rates for conversion.
• To formulate plans or practices that enables the team to maximize their output in terms of productivity and accuracy
• Follow the RBI, FEMA, “Anti Money Laundering & Know Your Customer” guidelines.
• Supervise daily workflow in areas of document typing, telephone traffic, faxing and mail.

Dubai, U.A.E

• Cash supervisor with a wide range of experience in dealing all major Foreign Currencies..
• Supply Chain Management with Real Time Quotation and Booked Profit & Loss of FC.
• Broad understanding and Handling of Cross Border Payment Systems Like Swift Transfer, Western Union, Express Money and Other Banking & Non Banking Transactions.
• Responsible for Branch EOD Reconciliation with Accounts Department.
• Handling HNI Customers and Promoted Cross selling programs related to products
• To formulate plans or practices that enables the team to maximize their output in terms of productivity and accuracy

Dubai UAE

• To formulate Sales Plan & Marketing strategies to maximize sales.
• To monitor all sales related activities & to oversee the internal procedures & systems to minimize operational risks,
• To negotiate with the suppliers and assisting them to boost their products.
• To implement all layouts, merchandise range, promotion, and point of sales material as instructed.
• To complete all requests made on him/her by the Corporation in a timely & efficient way.
• Solving all the Customer queries with immediate effect and other operational issues.