Devender Singh Email & Phone Number

Delhi, India

• Working as a part of presales team and responsible for the deployment and testing of all POC of SDWAN, MPLS VPN, DMVPN , MPLS TE and segment routing domain.• Support and troubleshooting a mix of networking technologies including MPLS, VRF and BGP working within in an ISP / Telecoms service provider environment.• End to End Network Solution design including integration of multivendor and Multidomain network.• Design and implementation of peering IP networks using BGP and MPLS, interior routing protocols.• Architect networks for new services, identify areas of improvement, and develop/implement acceptance testing plans.• Configuration, provisioning and deploy designed network solutions from build to deployment within IP Routing, MPLS / BGP environment.• Experience in dynamic protocols including OSPF, ISIS and BGP.• Working as a mentor to NOC and responsible for the planning and deployment of the Campus network design such as IIT Campus and their configuration at network level. • Helping the team to deploy the NOC and configuration management and implement all backup policies and their deployment on as and when basis. • Work closely with NOC and Field Technicians on 1st/2nd/3rd line troubleshooting in support of the customer on network faults and developing product turn-up processes.• Preparing solution and proposal such as IPCORE, FTTH, BRAS and responsible for the AAA integration to broadband customer at BNG level. • Deliver migration plans, optimization of the network with a detailed understanding of network, customers change management processes, migration processes and related dependencies,• Mentor, coach and guide other consultants and engineers on the project to enable them for delivery.• Work long with the project manager on the engagement to ensure compliance to set processes, weekly progress and status checks, ongoing communications and meetings and drive technical leadership and solutions & deliverables discussions with the customers.

Delhi, India

• Worked as an expat and responsible for the provisioning of MPLS L3VPN, L2VPN Pseudo wires (PW) point-to-point, L2VPN VPLS, Multipoint-to-Multipoint, EBGP,IBGP for Enterprise customer in the Gramin phone network at Bangladesh.• Handling the all L3 escalation and responsible for end to end configuration and troubleshooting of QoS , L2VPN and L3VPN in MPLS core network. • Responsible for the all complex network migrations projects from L2 to L3 or any competitive platforms of Huawei.• Preparing solution and proposal such as IPCORE, FTTH, BRAS and also suggesting planning team about the core network implementations.• Deliver migration plans, with a detailed understanding of network, customers change management processes, migration processes and related dependencies,• Mentor, coach and guide other consultants and engineers on the project to enable them for delivery.• Work along with the project manager on the engagement to ensure compliance to set processes, weekly progress and status checks, ongoing communications and meetings and drive technical leadership and solutions & deliverables discussions with the customers.

Delhi, India

• Provide planning, designing and implementation services to Cisco’s MPLS-VPN network for Delhi Govt-Wifi project.• End to End Network Solution design including integration of multivendor and Multidomain network..• Participate in or leads complex network migrations projects from L2 to L3 or any competitive platforms to Huawei.• Preparing solution and proposal such as IPCORE, FTTH, BRAS etc• Deliver migration plans, with a detailed understanding of network, customers change management processes, migration processes and related dependencies,• Mentor, coach and guide other consultants and engineers on the project to enable them for delivery.• Work long with the project manager on the engagement to ensure compliance to set processes, weekly progress and status checks, ongoing communications and meetings and drive technical leadership and solutions & deliverables discussions with the customers.

Delhi

• Leading a multiple projects that aim to reduce fault rate of high value Enterprise customers and ensure efficient and timely resolution of the incident and advice to top management regarding the churn threats of enterprise customer.• Successfully saved 20 to 30 % of the customer’s revenue monthly, quarterly and annually that causes churn of the Enterprise customer through revising critical fault analysis, repeation of faults.• Provide leadership on project management practice and methodologies for the site manage ongoing work with technology (MPLS L3VPN, L2TLS, L2VLL, Leased Lines and DIA) during the build or operational phase to ensure timely delivery and correct prioritization.• Handling escalated issues on a daily basis and making sure they are resolved timely or escalated to respective vendor CISCO, JUNIPER etc for the resolutions• Prepare project plans (TETRA, MSO, MEN and RDN Network) and list down critical activity and task management so stakeholders are informed and can act promptly and ensure smooth implementation and save churns of the customers. • Generate reports for management in regards to service availability, uptime, and adherence to standard operating procedures and SLAs etc Identify and implement improvements to processes and systems so that we work efficiently, delivering excellent service and customer satisfaction• Manage team of direct reports covering coaching, talent development and career planning

Delhi

• Working as SME (Subject Matter Expert on the RCOM Project) for the enterprise business of the MEN Network and CIRCLE NOC.• Co-ordinating and driving the special projects within or outside the organization and ensure their timely completions and handling escalation of the MSO and carriers customer in Delhi circle and update the status to customer and the management in daily and weekly concall about their progress.• Provide technical leadership specific to Core and access Nodes in the production network.• Represent MEN core team in cross functional meetings with internal Ericsson organizations and vendor community as needed.• Develop and execute detailed plan and procedures for lab and field execution• Work with cross functional departments and accountable for the configuration and management of the MEN network and also provide monthly, quarterly and annual metrics and analysis on fault and network performance management scripts• Assist as well as track project activities with project team and client and update action item registers, weekly reports, and schedules as required.• Maintenance of existing network for day to day activities like link utilization and traffic monitoring and managing complex routed networks providing technical support, troubleshooting and configuration.• Responsible to provide the support or work as an mentor to NOC and Field team in Cisco Routing, Switching and Security with Strong hands on Cisco Routers and Switches.• Repsonsible in capturing traces and analyzing protocols on different platforms such as IXIA, Wireshark

• Responsible for supporting the Lead Operation Manager in control and refinement of VVoBB project's risk, scope, quality, schedule, communications, and integration plans • Assist the Lead Operation Manager in maintenance and development of project cost budgets, budget compliance, variance analysis, and change order management • Provides support to technical staff, vendors, and end users; identify research and resolve technical issues; track and monitor problems and escalations to ensure timely resolutions; monitor response times and efficiencies and resolve complex problems of DSLAM, OLT, ONU/ONT MPLS/VPN Network, ADSL or VDSL Modem, Video Telephony etc.• Assist as well as track project activities with project team and client and update action item registers, weekly reports, and schedules as required.• Monitor the status of alerts, tickets and processes to ensure tasks are being completed timely.• Ensures that functional team members and customer are promptly informed of scope changes and schedule and scope changes.• Generate reports for management in regards to service availability, uptime, and adherence to standard operating procedures and SLAs etc.• Coordinating with MTNL's DGM and GM and providing the status reporting to ease process and timely completion of project.• Communicate policy and procedural changes; Make recommendations for changes and improvements and communicate to senior management.• Responsible for taking approval of NOC and MPLS/VPN operation process ofVVoBB services according to agreement with mutual consent of MTNL

Lucknow, Uttar Pradesh, India

• Handles the tasks of estimating the budget of potential projects.• Responsible for taking approval of TSEC certificate from the TEC Bangalore and Delhi, according to GR requirements for all indigenous and imported broadband equipment including GPON DSLAM, GPON (OLT), ONU and ONT equipment• Responsible for the rollout of 2319 RURAL DSLAM, 250 Multiply DSLAM and 160 L3 Switch (Other City LAN) for the BSNL in U.P (East) and U.P (West) region.• Handles procurement of materials like power cable, jumper wire, and cable tray etc, and grounding materials required to build the site.• Performs installation and commissioning of DSLAM and L3 Switch as well as coordinates with technicians and manager of vendor as required.• Preparation of site wise BOM for Data Network hardware and software aiding the installation of the broadband equipment.• Coordinating with BSNL’s DGM and GM and providing the status reporting to ease process and timely completion of project.• Creates as well as updates financial statement and progress reports to the Project Director • Liaison with BSNL Circle office regarding the progress of project and quality issues on on-going sites

Shanghai, China

• Responsible for manual writing of manual of DSLAM, GPNON, MSAN and MSG (NGN Media Gateway) after the lab testing in real time environment and with the support of R&D department.• Developing installation, maintenance, operation, command and NetNumen man-machine interface manual with help of the R&D department for the overseas customer.• Maintain consistency, tone, concept, and technical specifications of product manual and training documents as per end user’s requirement.• Responsible for making the product presentation on IP DSLAM, ZXA10, ZXDSL 9210, ZXA10 T600, ZXA10 U300, and ZXMSG 5200 etc to overseas customer.• Provide the training to staff and domestic customer on BASIC DSL, GPON, and NGN Technology and setup DSL, GPON, NGN dummy network at ZTE University located in Shenzhen.• Responsible for reviewing of Technical documents of DSLAM, OLT and ONU products.

Delhi

• Responsible for the operation and maintenance of DSL Network at Central Delhi. • Manage and coordinate with team of 12 field engineers and 4 small local-cable operators for the maintenance and operation of 1000 ADSL subscribers on overhead copper wire network.• Responsible for troubleshooting of PCM, Fiber and STM media of TTSL, Air-Tel and MTNL; Ensure the 99.9% up time to DSLAM and Ethernet switches located at several locations of central Delhi.• Providing on job training to new engineers in the field like installation, configuration, and troubleshooting of IP/ATM DSLAM, ADSL modem/router and line faults.• Monitoring feasibility study for new ADSL subscribers that located within the radius of 2500 m from the DSLAM