Over 13 of experience in various facets of customer service such as customer relationship management, operations and leadership roles. An effective Group leader with an excellent track record for streamlining operational processes, improving customer satisfaction level and building high performing teams that have consistently exceeded goals. An excellent communicator who can adapt to various work cultures, build and maintain productive relationships with internal and external customers. Possess a combination of experience, skills and personal attributes necessary to excel in different roles and challenges faced in the market