End user support for Outlook, Teams, SharePoint, Print server, On Cloud platform support for MRWA clients. working on ServiceNow, handling daily issues related to Windows OS, Android OS related, deploying Customer OS on devices, exchange server issues, rebuilding devices as per company policy. Apps deployments to user devices on site or remotely.

Working closely with M365 products, adding new user, providing then access for M365 licensing, conditional access, shared mail box, security & threats related issues, updating details and access on Azure AD, Outlook configuration related issues, enabling functions for autopilot to new device, assigning devices to users. Majorly working with all M365 products including teams, yammer, delve etc. also providing support on configuring iOS devices, SSO, MFA issues.

Worked as Cloud engineer with more than 6 months of experience in working closely with Office 365 products and consumers on day-to-day tasks along with project planning and implementation. Responsible of on-premise to cloud migration for multiple clients of various sizes.Assisting Microsoft Premier support customer on call, Email & Chat support related to Office365 on cloud, Azure AD, outlook email issue, email delay transmission issues etc.Cloud engineer with more than 6 months of experience in working closely with Office 365 products and consumers on day-to-day tasks along with project planning and implementation. Responsible of on-premise to cloud migration for multiple clients of various sizes.

Handling customer queries regarding adobe products i.e., Adobe illustrator, Adobe creative cloud, Analytics, Audience manager, Campaign Target, assisting user to unblocked/whitelisting the blocked IP addresses.

• Providing MS Windows desktop & Mac support (both hardware & software) onsite • Troubleshooting and resolving issues related internet connection, updating any hardware or software component • Provide support about email client such as outlook, yahoo and Gmail or Data backup Issues.• Resolving queries regarding slow computers, Viruses, malware and other junk removal.• Onsite support If any component (Hard drive, RAM, Graphic card etc needs replacement or upgradation.

• Providing Customer service related to laptops and Printers/scanners connectivity.• Product details for Desktops/Laptops and MAC products with their specifications.

• Handling weekly/monthly quality audits in technical team.• determining, quality procedures, standards and specifications.• assessing customer requirements and ensuring that these are met• setting customer service standards and educate with agents/ team using audits.• specifying quality requirements of calls with team.• investigating and setting standards for quality and processes comply with standards at both national and international level.• writing technical reports and determining training needs• recording, analyzing and distributing statistical information• monitoring performance

• Network connection, updating any hardware or software component • Technical troubleshooting and problem resolution;Software Testing – worked on various phases as software tester while launching Ease Pro Program by Company.• Hardware support and Remote Support to customer• Handling Virus issues, Browser optimization, PC maintenance for customers.• Taking calls from International Customer (UK, USA and EMEA).• Providing remote support using tool - Live PC Expert.

• Provide technical support for Dell customers (USA, UK) with troubleshooting software issues, wireless connectivity, PC issues, Antivirus installation, System optimization. • Creating Dispatches for Dell Products. • Warranty renewals, helping new customers to buy new systems etc.

• Worked as a Technical Support to all the Hertz sites.• Resetting and recreating the User Ids and passwords for the client.• Providing Firewall and database access to the users. • Terminal into site servers, administrator and testing terminals to correct settings. • Installing new software’s, applications, new printers, modems and all hardware components. • Troubleshooting network related issues, configuring routers and modems. • Troubleshooting VPN, E-Token and Lotus Notes. • Preparing full reports of rejected, delivered products within given stipulated time.