Devender Singh Email & Phone Number

Working on:#Distributer Stock settlement against replacement & Reconciliation to Clear warranty replacement Stock#Focusing monthly Budget Via Customer retention,Spare Sales,Out warranty,Out of contract Customers,Plan TDP wise(ten days Plan) to Retain it 100% at the month end.#key accounts management#Revenue Spare parts billing #Deep working on Customer retention & IW ,IC customer into max AMC retention #Availing max advantage of Incentive Scheme via Business partners, Service tech incentives & Customer relationship officer & team mates to increase their income & Keep motivating them.#Maintaining Installation TAT 90% in 48hrs & Service TAT 90% within 72 hrs#MS 90% Per month#Sales of Products expertise via Service NWBy Pitching old regular customer under AMC#vendor management #Handling Service Network & Desired NW correction#Dealer and Service NW Management#SPOC Service Network for Solution & control esclation by timely providing Solutions#Hand on Top failures of products & Ensure to provide resolution through vendor. #Reconciliation & Vendor billing Management#Technical support Management on Products & new launched products#Maintain NPS ratings for online Sales products by Client like Amazon & Flipkart#Maintain TAT & productivity with OCR (open call ratio)#Esclation management of Sales , Dealers & Call center & maitaing RCA(route cause anylysis for Social media & cases esclated to top management)

Listed skills include Customer Service, Microsoft Office, Html, Microsoft Excel, and 19 others.