Devender Sisotiya Email & Phone Number

Gurugram, Hr, In

Gurgaon, India

Commercial: Support to CSD Revenue, Manage contract billing AMC Proposal, Performa Invoice, Sales Orders & Invoicing Online Invoice submission on customer portal like Tungsten & Anjani Order validation, Account Receivable  Timely follow up with customer regarding PO & Payment Selling services to end customer Prepare tender documents for support contracts. Explore new avenues of service revenue generations Maintain commercial guidelines and Ensure all acknowledges are filled with documentary evidence as per ISO All ISO Process are to be followed as per the CSD Process Manual. Assist with project documentation SOW, RFP, RFQCustomer Service Role: Accountable for end to end timely management of Customer Service Requests Manage Service requests through SAP & keep customer informed Taking care of escalations and ensure to close service request as per SLA MIS -Support for Preparation of TAT report, Repeat Call, CSAT Rating, Business review PPT

Manesar, Haryana, India

MIS – Support for Preparation of TAT report, Repeat Call, CSAT Rating, FTF Reports, and Actionable Calls • Business review PPT• Preparing review data and monthly presentations for Business review.• Forecasting overall complaints Pan India on daily / weekly / monthly basis.• Revenue Analysis• Monitoring high ageing cases.• Follow up with Services Center.• Tracking Receive & Dispatch Components.• Schedule Con. Call meeting with Services Center twice in a week. • Same day attempt cases analysis.• Closed case analysis• Incoming VS Closure analysis• WFM analysis.

Master'S Degree, Commerce

Bcom - Bachelor Of Commerce, Business/Commerce, General

12, Business/Commerce, General