Devender Thakur

Devender Thakur Email and Phone Number

Working as Manager, Customer Experience in Adobe. My role involves working with a team of Support Service Managers to enhance customer experience and deliver value by engaging in process improvement projects. @ Adobe
san jose, california, united states
Devender Thakur's Location
Delhi, India, India
About Devender Thakur

15+ years of experience in Customer Service Management. 10+ years of experience in People Management. Responsible for Escalation Management, Customer Engagement, Process Improvement, idenifying areas for automation to make process simpler. ITILv3 certified

Devender Thakur's Current Company Details
Adobe

Adobe

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Working as Manager, Customer Experience in Adobe. My role involves working with a team of Support Service Managers to enhance customer experience and deliver value by engaging in process improvement projects.
san jose, california, united states
Website:
adobe.com
Employees:
25166
Devender Thakur Work Experience Details
  • Adobe
    Customer Experience Manager
    Adobe Feb 2024 - Present
    Noida, Uttar Pradesh, India
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  • Adobe
    Technical Support Manager
    Adobe Feb 2023 - Jan 2024
    Noida, Uttar Pradesh, India
    View
  • Adobe
    Assistant Manager
    Adobe Jun 2021 - Jan 2023
    Noida, Uttar Pradesh, India
    Managing a team of technical support engineers responsible for providing support on Adobe's experience cloud products
    View
  • Hcl Technologies
    Manager
    Hcl Technologies Apr 2020 - Jun 2021
    Noida
    Managing IT Infra services for US based client
    View
  • Teleperformance India
    Manager
    Teleperformance India Aug 2018 - Mar 2020
    Gurgaon, Haryana, India
    Managing Adobe Digital Marketing Support for its Clients
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  • Hcl Technologies
    Manager
    Hcl Technologies Oct 2015 - Jul 2018
    Noida Area, India
    Managing Service Desk Operations
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  • Hcl Technologies (Infrastructure Services Division)
    Deputy Manager
    Hcl Technologies (Infrastructure Services Division) Sep 2014 - Oct 2015
    Noida Area, India
    Team Management, driving performance, sharing weekly and monthly performance review, Interacting with Clients on weekly and monthly basis, Queue management, SLA delivery
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  • Wipro Bpo
    Assistant Manager
    Wipro Bpo Jul 2007 - Sep 2014
    New Delhi Area, India
    Team Management, Trainings and look for improvement oppertunities, Client reviews, Preparing review Decks
    View

Devender Thakur Education Details

Frequently Asked Questions about Devender Thakur

What company does Devender Thakur work for?

Devender Thakur works for Adobe

What is Devender Thakur's role at the current company?

Devender Thakur's current role is Working as Manager, Customer Experience in Adobe. My role involves working with a team of Support Service Managers to enhance customer experience and deliver value by engaging in process improvement projects..

What schools did Devender Thakur attend?

Devender Thakur attended Baddi University Of Emerging Sciences And Technology, Budha (Makhnumajra), Solan, Sikkim Manipal University - Distance Education.

Who are Devender Thakur's colleagues?

Devender Thakur's colleagues are Sonu Kumar, Siska Emillia, Abdul Azeem, Manish Kumar, Imran Matvakureshi, Tsuyi Chen, Jocelyne Osorio.

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