Devender Tiwari Email & Phone Number

New Delhi, Delhi, India

New Delhi

• Responsible for Operations and P&L for North and East.
• Leading team of Managers in the Area of Operations and Debtors management.
• Interacting with clients on a regular basis to keep them updated on new developments and appraise them on the current trends.
• Ensuring that Satellite offices/branches in northern region achieve set service delivery standards.
• Co-ordinate with all Department internal/external and monitor their effectiveness on a regular basis.
• In order to ensure better service delivery use of technology platform is being encouraged, SBT has been successfully implemented /integrated with large clients like ONGC/NTPC/GAIL/IOC.

Gurgaon, India

• Managing financial performance, operating budget and variances from plan to ensure cost effective delivery of service. Responsible for development and implementation of annual operating budget.
• Also ensure the establishment of aggressive but attainable market, sales, profit and financial objectives enable achieve budgetary goals.
• Oversees compliance for all operations performance standards.
• Responsible for fulfilling service level agreement through KAM team.
• Ensures that operations provide appropriate and efficient services, in accordance with given guidelines.
• Continually monitors services ensure that client needs and contract obligations are being met in accordance with policies and procedures

Kolkata, West Bengal

• To achieve targets and objective set and agreed with the divisional head.
• To manage key accounts through regular one to one contact.
• To bid for New Accounts and do presentation on Services and Value adds.
• To develop and maintain active liaison with competitor, locally and through personal contacts, being fully aware of competitor’s services and facilities.
• To Liaise and have effective interaction with airline persons for delivery of services.
• To maintain the highest standards of services at all time.

Worked as Sr. Sales Officer for five years based out of Lucknow and had the opportunity to handle UP Market with following major cities Kanpur, Lucknow,Agra,Moradabad and Dehradun – Selling of following air lines( B2B and B2C)Royal Jordanian, Gulf Air, Kenya Airways and Austrian,Air France.

• Worked in the Export department as an Export Executive- Marketing
• Responsibilities included sales and marketing of finished product specially export of finished shoes in European market.
• Designing product presentation for the buyer.
• Meeting export order deadline in co-ordination with production team.

Bachelor Of Science (Bsc), Zoology - Hons

Computer Education/Additional Qualification 18 months Advance; Management Development Program at, GOA, Aug 2009. BLDP- 04Days's Kuoni.

Post Graduate, Management- (Pgdm); Marketing And Finance

Education record

KV - Yelahanka-1990 ,Bangalore KV - Borjhar -1992- Guwahati

Mdp, General Management

MDP