Devendra Agrawal

Devendra Agrawal Email and Phone Number

Strategic Communications Intern @ Saint-Gobain
Gurugram, HR, IN
Devendra Agrawal's Location
Gurugram, Haryana, India, India
About Devendra Agrawal

I am currently pursuing PGDM IB program at MDI Gurgaon & ESCP Business school.As a Schindler scholar, I pursued my Bachelor's degree at COEP, leaving a lasting impact as the Co- founder of the institute's Fencing Club. Alongside academics, I embraced diverse roles, including Public Relationship Coordinator at the Pune Start-up Fest, where I engaged with angel investors and facilitated connections.During my college days, I also played a pivotal role as a social media manager for a start-up name Sport Zeal System, managing client accounts and spearheading targeted advertising and promotions on platforms like Facebook and Instagram.My corporate journey commenced with an internship at Bajaj Auto, providing me invaluable insights into sales and after-sales domains. This experience laid the foundation for my current role as an Executive CESP at Hero MotoCorp. Here, I am dedicated to driving revenue growth through strategic business expansion initiatives. I also look after social media and call centre team at HMCL for after sales division.A notable achievement of mine was developing the training program and leading the nationwide implementation of Relationship Managers at Hero MotoCorp, integrating digital customer profiling. This initiative not only enhanced Hero's reputation as a premium brand but also forged a strategic partnership with Harley Davidson. Additionally, I developed the Customer Service Index to evaluate dealer based on SOP and Attributes. Dealer incentives is also associated with the same, it will be indicator of lead and lag parameters of Channel Partner.I have had the privilege of traveling to 17 cities across five zones in India, deepening my understanding of diverse markets and sales strategies. Also, worked as overall coordinator for Annual Business Meet 2024, ensuring seamless execution.Beyond my professional endeavors, I place great value on cultivating relationships. With a natural affinity for social interactions, I effortlessly connect with individuals from diverse backgrounds, fostering enduring connections. Outside of work, my interests span freelance photography—where I actively maintain an Instagram page—solo snow treks, and volleyball.

Devendra Agrawal's Current Company Details
Saint-Gobain

Saint-Gobain

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Strategic Communications Intern
Gurugram, HR, IN
Website:
saint-gobain.com
Employees:
35626
Devendra Agrawal Work Experience Details
  • Saint-Gobain
    Strategic Communications Intern
    Saint-Gobain
    Gurugram, Hr, In
  • Focus: The Photography Club Of Mdi Gurgaon
    Core Member
    Focus: The Photography Club Of Mdi Gurgaon Jul 2024 - Present
    Gurugram, Haryana, India
    -Designing creative content and publishing campus photos on social media to promote MDI-Planning and coordinating events with various clubs to engage with MDI student fraternity-Managing facets of covering 20+ campus events including scheduling, shooting, and editing-Maintaining photo repository of various events, sessions, and fests conducted on campus-Organising various intra and inter-college photography, videography & design competitions-Liaised in planning & executing 3 flagship events in the annual fest with 200+ registrations
  • Vagmi: The Literacy Society Of Mdi Gurgaon
    Core Member
    Vagmi: The Literacy Society Of Mdi Gurgaon Jul 2024 - Present
    Gurugram, Haryana, India
    -Managing the social media handles of the club by sourcing and creating innovative content.-Responsible for organising various events such as open mike, movie nights and trivia competitions.-Conceptualizing and designing layouts.
  • Hero Motocorp
    Executive Customer Experience & Strategy Planning
    Hero Motocorp Jul 2022 - Jun 2024
    Head Office Gurgaon
    Premium Relationship Manager training 90% on appointment.Overall Coordinator - Annual Business Meet FY-25.Manager Customer Care Quarterly Meet - Represented & Took a session on Customer Experience.Integrated innovative digitization techniques into our processes.Dealer Evaluation Scorecard- Based on the New Customer Service Index Dealer will be evaluated across lead and Lag parameters, which will ensure the establishment of SOP which will be a lever to provide best in class customer experience. This will also play an important role in Dealer Quarterly Incentives. RM Training Module Development: Leveraging cutting-edge digital tools, we've developed a comprehensive training module for Relationship Managers. This module not only embraces digitization but also fosters an interactive and engaging learning environment to ensure optimal skill development.Relationship Manager Implementation & Training: By seamlessly integrating digital solutions, we've implemented and trained Relationship Managers to excel in their roles. Next, we'll pioneer the development of an RM assessment pack, harnessing data-driven insights to continually refine and improve performance.Complaint/CEI Dashboard Power BI: Through innovative Power BI technology, we've created dynamic dashboards for both complaint management and Customer Experience Index (CEI) tracking. While the complaint dashboard is already operational, we're actively developing CEI metrics to provide comprehensive insights into customer satisfaction.New Product Feedback Digitization: Spearheading innovation, we've digitized the feedback process for new products, utilizing a multi-stage approach that includes leveraging WhatsApp. This ensures real-time feedback collection, fostering agility and responsiveness.Social Media Listening Process: Embracing the power of social media, we've initiated a comprehensive listening process, harnessing advanced digital tools to monitor and analyze social media conversations.
  • Coep Fencing Team
    Fencing Secretary
    Coep Fencing Team Aug 2020 - Jul 2022
    -Co Founder COEP Fencing Club.-Played a key role in establishing the club, fostering a competitive spirit and growth among members while providing hands-on coaching to develop their skills.-Represented Pune at Zonal Level: Represented Pune city twice at zonal fencing competitions, demonstrating leadership, athleticism, and team spirit in highly competitive environments.-Bronze Medalist at Savitribai Phule Pune University: Achieved a bronze medal in fencing, showcasing personal dedication, competitive excellence, and high performance.-Leadership and Team Management: Led and managed the fencing club’s activities, coordinating training schedules, organizing competitions, and promoting the sport within the university.
  • Sports Zeal Systems
    Management Intern
    Sports Zeal Systems Jun 2020 - Jun 2022
    -Led Target Marketing for Clients: Developed and executed tailored target marketing strategies, driving higher engagement and reach for diverse client portfolios.-Managed Client and Company Pages: Oversaw content creation, posting schedules, and overall account management for both client and internal company pages, ensuring consistency in brand voice and messaging.-Optimized Reach Conversion: Conducted data-driven reach conversion analysis to optimize campaigns, resulting in improved audience engagement and increased conversion rates.-Strategic Social Media Posting: Created and implemented strategic posting schedules based on analytics and market trends to enhance social media presence and visibility.-Collaborated on Cross-Platform Strategies: Worked closely with cross-functional teams to ensure cohesive social media strategies across multiple platforms, improving brand recognition and customer interaction.
  • Bajaj Auto Ltd
    Get Summer Intern
    Bajaj Auto Ltd Jun 2021 - Aug 2021
    Pune
    -Experienced in revolutionizing helpdesk management systems through digital innovation.-The development of a centralized platform for efficiently managing both internal (channel partners) and external (customers) escalations. -Committed to pioneering new approaches and digitized solutions in addressing complex challenges.-Thoroughly analyzed data to identify, monitor, and resolve recurring issues in after-sales support.-Efficiently directed cross-functional teams to map workflow and enhance helpdesk efficiency.-Skillfully created detailed reports and visualizations to track turnaround time metrics effectively.-Leveraged data-driven insights for informed decision-making & process improvements.-Successfully proposed & implemented digitized solutions to optimize after-sales service delivery
  • Bhau'S Entrepreneurship Cell, Coep
    Member
    Bhau'S Entrepreneurship Cell, Coep Nov 2019 - Jun 2020
    -Engaged in fostering startup ecosystems by building connections with potential investors, promoting funding opportunities, and enhancing the visibility of startup initiatives.-Investor Relations & Outreach: Successfully invited angel investors and venture capitalists to visit startups, facilitating direct interactions for potential funding and collaboration.-Secured Investor Engagement: Played a key role in attracting early-stage funding by coordinating investor meetings and presentations, supporting startups in showcasing their business models and growth potential.-Strengthened Startup-Investor Network: Expanded the network of Bhau E-Cell by forging relationships with key industry stakeholders, helping startups access resources for scaling their ventures.-Event Organization & Communication: Contributed to organizing investor-focused events, managing outreach, communication, and coordination to ensure seamless execution.
  • Pune Startup Fest
    Public Relations Coordinator
    Pune Startup Fest Nov 2019 - Jun 2020

Devendra Agrawal Education Details

Frequently Asked Questions about Devendra Agrawal

What company does Devendra Agrawal work for?

Devendra Agrawal works for Saint-Gobain

What is Devendra Agrawal's role at the current company?

Devendra Agrawal's current role is Strategic Communications Intern.

What schools did Devendra Agrawal attend?

Devendra Agrawal attended Escp Business School, Management Development Institute, Gurgaon, College Of Engineering Pune.

Who are Devendra Agrawal's colleagues?

Devendra Agrawal's colleagues are Olivier Cloteaux, Serge Point.p.bailbled.serge, Vincent Medianero, Orinda Figueiirinha, David Perkins, Magdiel Mejía, Lynda Oufer.

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