Subject Matter Expert-Escalation Manager
Current• Managing the team and supporting fro real time issues.• Responsible for resolve real-time escalation.• Meet all the the targets week and monthly.• Ensure keeping maximum CSAT.• Report of day to day wise work and task submitting on time.• Lead the team train them and coaching sessions for improvements.• Responsible for upscaling the business profit and up sells.• Work with the SAP team, JEM and JIRA Escalations.•Team shrinkage, CPT and Service Levels of the business.