It Manager
Current• Managing end to end IT solutions for the organization.• Initial Consulting Role to managing and maintaining mixed server user environment.• Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.• Reengineered company’s systems setup, establishing automated server generation routines optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.• Revamped NetBackup schedule and upgraded servers.• Optimized system availability and equipped company with scalable systems to support business growth.• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
