• Managing end to end IT solutions for the organization.• Initial Consulting Role to managing and maintaining mixed server user environment.• Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.• Reengineered company’s systems setup, establishing automated server generation routines optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.• Revamped NetBackup schedule and upgraded servers.• Optimized system availability and equipped company with scalable systems to support business growth.• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

• Maintenance of Branded Systems and Assembled computers &all in one PC. • Installation of Various OS like Windows XP, Vista,Windows7, Windows 8 & Microsoft Office like 2003, 2007, 2010, 2013.• Taking Backup of Application server Database. • Network Printer Installation and Server rack installation network switch Configuration. • Configured New Mail Ids & Troubleshoot Problems on MS-Outlook 2003, 2007, 2010, 2013. • Creating New Users Profile on Windows 2003 and 2008 Domain Servers, exchange server, create user, Quota, firewall. • Installation of all types of software & hardware. Example: AutoCAD. Photoshop, CorelDraw, SAP, Lotus, Tally, simulator software • Handling team 8 NOS engineers (Assigning calls, giving backup, communicate with customers).• Providing training to new engineers who join customer support team, on-site, telephonic and online support to customers and engineers, Technical support for network related solution at Customer sites.

Installing Modem & Fiber Connectivity, Installing E-Mail Client, Configuring & Trouble Shooting, desktop trouble, LAN & Wan and all types of installation.

Installing Modem & Fiber Connectivity, Installing E-Mail Client, Configuring & Trouble Shooting, desktop trouble, LAN & WAN and all types of installation.