**Senior Associate Quality Analyst | BPO/BPM Industry Professional**Hi, I’m Devendra Chaudhari, a results-driven professional with over two years of experience in the BPO/BPM industry. With a diploma in Computer Technology and currently pursuing my graduation, I have had the opportunity to develop my skills in both operations and quality management.At WNS Global Services, I started as a **Process Associate**, where I was responsible for overseeing end-to-end import/export operations for ECU Canada. My role included handling key activities such as booking, HBL processing, invoicing, dispatch, and ensuring timely submission of MBLs, among others. I also managed customer service queries, delivering prompt and effective solutions to ensure customer satisfaction.Currently, as a **Senior Associate Quality Analyst**, I specialize in quality assurance, managing audits, maintaining ISO records, and updating Power BI dashboards. I regularly prepare and present reports, conduct refresher trainings, and lead team connects to ensure adherence to SOPs. My role also involves presenting weekly progress updates and RCAs to stakeholders, ensuring alignment with customer SLAs and continuous improvement within the team.I’m passionate about driving quality, streamlining processes, and delivering results that meet both customer and organizational objectives.