 As a Technical Lead, responsible for all Operations activities and technical escalations (Exchange) Managing and maintaining all the Incidents and RCA documentation. Handling for Problem records and Problem management Prepare monthly incident SLA breach summary and create the report to provide the data to higher management Planning for scheduled planned maintenance activities like quarterly reboot, DR and Power down activity Implementing the new Changes recommended by Engineering team and Microsoft on weekly/monthly and quarterly basis. Managing and maintaining all the Incidents and Change Management. Responsible for providing the Root Cause Analysis as per the client requirement also following the ITIL processes. L3 level support for the 0365 (Exchange Online), Exchange 2013/2010 Server. Administration, Managing and maintaining the 0365 (Exchange Online) Exchange 2013/2010 Exchange infrastructure. Troubleshooting DAG, Mail Flow, Server Performance, Server related Incidents and issues. As part of Capacity Management maintaining the Exchange Databases and size Responsible for escalated issues by service desk & service operations team Troubleshooting on Exchange Server Performance Related Issues Rolling of patches and Installation of patches on quarterly/monthly basis Responsible for the working with vendors like Microsoft, Good for the raised/ reported issue in Messaging and Collaborations infraAchievements: Involve in migration from Exchange 2010 to Exchange Online (o365) Installed Microsoft Exchange 2013 & 2010 Multi Site Organisation of 12000 Mail Users. Involved in implement, deployment and administration of it. Involved in Active Directory implementation. Administration of Exchange Servers with more than 80000 Mailboxes.

Enterprise level Microsoft infrastructure and technical Lead specializing in Migration,deployment,Support and transitions, to the latest versions of Microsoft Exchange Servers,Windows Active Directory and Windows. Extensive experience with Exchange, Active Directory projects. Over the last years I have helped multiple customers to implement, deploy, support and transition IT Infrastructure practices based on Microsoft infrastructure technologies.

 Installation, configuration of Microsoft Exchange 2007/2003 including upgrades from previous version of Exchange. Implement high availability Solution for Microsoft Exchange 2007. Configured Outlook Web access including SSL, firewall and DMZ configuration. Resolved critical issues related to MS Exchange and Windows Environment. Disaster Recovery using ESEUTIL and ISINTEG. Mail flow Troubleshooting and message Tracking Performance tuning and optimization of exchange sever for maximum performance. Manage operation of Windows 2003 Active Directory. Troubleshooting Domain Controllers and DNS issues.