Devendra Deshmukh Email & Phone Number

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India

• Working with the Intent Analyst team for one of the leading Conversational Virtual Assistant Company in USA.
• Analyze prerecorded audio clips and capturing the appropriate concept or data and enter the information into an innovative system.
• Supported and lead the new employees during their nesting period.
• Part of operations team, helped in making Indore site No.1 all over the world across 8 sites by consistently delivering on all the KPIs, doing audits, root cause analysis and taking appropriate action upon any findings.
• Communicate with colleagues to achieve performance metrics and service level by giving timely feedback to them.

Indore, Madhya Pradesh, India

Audit forms on daily basis.Monitor documents as per client guidelines.Prepare error chart and action plan.Share errors with operation team, client and how it can be minimised by preparing proper action plan.Calibration call with client every week.

Indore Area, India

Track insurance documents for US client.Resolve errors by contacting Quality assurance team.Handle documents with KPI set for process

Indore

• Answer calls professionally to provide information about products and services taken/Cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of enquires complaints and comments as well as action taken.
• Follow up to ensure that appropriate actions were taken to customer’s request.
• Refer unresolved customer grievances or special request to designated department for further investigation.