🌟 Reflecting on the Journey 🌟Working in IT as a system administrator at Meesho has been nothing short of exciting. Every day brings a new challenge, a new opportunity to grow, and a chance to be part of something bigger than myself. It’s inspiring to contribute to a platform that’s reshaping ecommerce in India, supporting small businesses, and creating an impact in Tier 2 and 3 cities.Proud to be part of this journey, surrounded by innovation and driven by purpose!In my current role at Meesho, a leading e-commerce platform, I have been responsible for, 1. Understanding key systems in use, providing business-as-usual (BAU) IT support, and managing the day-to-day operations.2. Handling On-Boarding and Off-Boarding Projects.3. Installed and configured various software and hardware for smooth-running systems operation.4. Administration/Access Management of Google G Suite (E-mail), Slack & Office-365.5. Diagnosed hardware and software issues, implementing action to prevent reoccurrence.6. Installed and maintained IT equipment and software to meet workflow requirements.7. Resolved issues and escalated problems Provided technical support to staff for hardware and software issues, fault-finding issues efficiently, and fixed them within deadlines.8. Used a wide range of software to efficiently carry out secretarial tasks, including Slack, Google Suite, and Microsoft Office Suite.9. Installed, configured, and maintained LAN software and hardware related to servers, personal computers, and printers.10. Install Antivirus and Microsoft Patches, installation of the software, and check LAN Connections to the internet setup.11. Laptop preparation for onboarding employees with required applications. Maintaining Asset Tracker, and User Access Tracker.

1. Handled support tickets with software and hardware vendors, Evaluated, and determined the root causes, and collaborate with internal and external technical support to ensure 100% problem resolution.2. Resolve technical issues and escalated problems with Knowledgeable support and quality service.3. Analysed, troubleshot, and diagnosed problems and Provided prompt repair and solutions.4. Diagnosed successfully and resolved hardware and software. Issues on User workstation and on server.

1. Supported staff with clerical tasks for well-maintained office administration.2. Harnessed prioritization, organization, and multi-tasking skills and tools in handling multiple tasks, amplifying productivity.3. Identified office equipment malfunctions and scheduled maintenance activities with repair teams to restore functionality.4. Assisted staff in organizing documentation and supplies to handle forecasted demands.5. Prepared digital files, physical documents, and work requests.6. Organized budget documentation and tracked expenses to maintain tight business controls and get finalized bill Statements for senior management.

1. Assisted customers with software package installations, enabling high-performing IT systems.2. Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.3. Determined Hardware and Network system issues using effective Troubleshooting techniques.4. Assisted customers in identifying issues and explained Solutions to restore service and functionality.5. Identify and resolve technical issues using variety of Diagnostic tools and tactics.6. Consulted and translated actual database into new platforms as well backing up data during the process.7. Created VPN infrastructure for employees, allowing for Secure remote connections. Diagnosed and executed resolution for all network and server issues.

1. Organized files, faxed reports, and scanned documents into a document management system.2. Transferred data from paper formats into database systems to keep digital formats.3. Performed regular backup operations to save data and avoid loss.4. Managed documents by organizing forms, making Photocopies, filing records, and forwarding documents to corresponding higher officials.5. Created and maintained spreadsheets using Excel.