Devendra Garg Email & Phone Number

Noida, Uttar Pradesh, India

• Managing and resolving SAP issues for Novartis client in APAC region.
• Working as a Regional service integration manager for APAC region.
• Driving ETF call for all P1 and P2 issues and get them resolved asap.
• Triggering problem management team for RCA investigation post issue resolution.
• Reviewing of Incident Report before circulating to client.
• Partner with multiple teams to drive and complete process related deliverables.

Noida Area, India

• Handling 6 MS Accounts from Incident Management (Aircel India, Vietnamobile, Airtel Bangladesh, Telstra Australia, U Mobile Malaysia & Mobilicity Canada).
• Assessing the business impact of the incident and assigning & updating priority where appropriate
• Responsible for the initial decision to initiate an incident command and the assembly of subject matter experts required for incident resolution
• Ensuring quality and timely communications of incident status per the standard… Show more
• Ensuring quality and timely communications of incident status per the standard operating procedures.
• Define and agree external and internal resources required – set up the team, Build, engage, maintain, direct and motivate the project team for the duration of the work.

Jaipur Rajasthan

• Working in Tsg RF team and handling all Complaints effectively and giving 100% resolution.
• Checking Alarms regarding Faults and Fault rectification through Citrix command.
• To check ICR (Airtel3G) complaints in voice and data and provide resolution.
• coordinating with site engineers to visit various sites depends on customer complaints.
• Doing call testing, Optimization.
• Collection of Live Network Data like Rx quality, Rx Level etc using Net monitor and analyzing the… Show more

Gurgaon

• To escalate alarms to the client(SSTL-MTS) and technology provider(ZTE).
• To escalate issues like E1, DS3 Links, and STP fluctuations, Office Inaccessible to the corresponding clients’(BSNL,AIRTEL,RCOM,TTSL,TCL,RAILTEL) on-time.
• To look after MSCE, MGW, BSC, Transmission NODES OF ZTE For SISTEMA SHYAM TELESERVICES LTD(MTS) AP CIRCLE.
• To configure, augment, commission Cell one, IDEA, AIRTEL BTSOL, Metsolv POI E1s at SDH, Tejas and Testing from end to end.
• To configure… Show more
• To configure E1’s for WAN Utilization.

Gurgaon, India

• Creation & Atomize of daily Network Reports which includes Client Reports & Internal reports.
• To investigate and escalation of faults/cause related to BSS Network Elements.
• Provide service problem restoration of BSS network faults and prioritize the faults.
• Provide Technical Support to BSC Engineer and other Team members.
• To investigate faults related to BSS Network Elements.
• Regular BSC Health Checkup on Daily Basis.