Noc L2 Tech
Current• Managing server performance issues i.e., unexpected reboot, server slowness, no-reboot, server hang, and critical services issues.• Handling patch deployment issue.• Working on RDS technology i.e., RDS license expire issue, RDS host license issue, gateway and broker issue, user not connected to RDS issue, etc.• DNS functions like computer unable to connect to domain, particular site not working, user not able to ping host name to IP.• DHCP functions like performing high level checks, DHCP backup, DHCP lease issue, Creating new scope, IP reservation, etc.• Managing Active Directory user, groups, and computer accounts.• Managing FSMO role, moving the role on other DC as per the request and activity.• Managing AD replication report and troubleshooting the issue accordingly.• Knowledge of Group policy, creating Group Policy, troubleshooting Group Policy.• File system management i.e., giving access on share folder, creating new share folder, and troubleshooting on share folder issue.• Monitoring the Server through inhouse monitoring agent.• Handling escalation from L1 related to all issue.• Working on incident request, alert, and CR.• Coordinating with hardware vendors relating to hardware issue.• Coordinating with VM team regarding the VM issue.