Devendra Hattangadi Email & Phone Number

India

I am responsible for a team of 2 site leads managing more than 2000 internal stakeholders globally in the areas of Employee Relations. In support role of Recruitment, Payroll & Compliance, L&D and Interventions for business units.Promoting culture of equal employment through Employee Assistance Programs and Behaviors of Inclusion and Diversity for all sensitive positions.Advocating Prevention of discrimination at workplace and Prevention of Sexual Harassment Program in India.Employee Engagement through R&R, Town Halls, Employee connects and Skip level meetings, Focus group discussions, Attrition control / Employee retention management initiativesPerformance Management including Performance appraisals, Annual performance pay, Administering Bottom Quartile Performers and Top Talent Retention.Compensation Benchmarking and Salary Banding, Advising on remuneration issues, promotion & benefits.Identify needs for ESat, NPS/Dipstick and Upward/Supervisor surveys to build insights to present to leadership with communication plansThrough these initiatives, we have seen an increase in the company NPS to increase by 1.5 to a net score of 3.5 out of 5 on social media and Net score of 8.5 out of 10 with a net promotor score of 61% in the Esat Attrition rates are in controlled state between in the range of 15% - 20%. Communication channels and employee centric initiatives are being created to ensure the Top tier interacts with the employees often in coordination with HR intervention (i.e., channels of communications include Upward survey, Internal Esat, Dipstick checks, One-to-One connects).Successfully promoted and supported Covid19 React and Response Teams’ communication plans, Medical support and Employee reach out initiatives through the 2 year period. 24x7 employee support through Employee assistance program and Pulse forecasting.Initiated, Managed and Supported – Vaccination Drive for all employees.Return to office initiatives and communications put into place

Mumbai Area, India

• Policies, Procedures and Systems – Creating and reviewing materials on requirement basis to ensure synchronization.• Liaise with line managers on HR planning strategies which consider immediate and long-term staff requirements;• Interview and help select candidates as part of internal job postings. Feedback process for those not selected in form of recommendations and suggestions on improvements for future interviews• Employee life cycle management from Orientation, Onboarding till Exit and Post Exit Analysis• Bite sized coaching sessions teams as needed for client interfacing and servicing needs• Cross cultural awareness and Corporate Communication etiquettes • Act as a single point of the contact for the employees and managers in the business unit (2000+ employee coverage) with global reach.• Work closely with business in consulting roles by assisting line managers to understand and implement policies and procedures in areas of performance management, interpersonal skills and as a people coach for day to day interventions• HR compliance relating to disciplinary procedures, grievances management, reprimands; HR audits and compliance• Closely monitor Background verification processes and conflicts arising out of it. Interventions and Confrontations arising out of adverse verifications.• Performance Management – includes managing annual performance cycles, administering performance improvement plans and managing performance management tool for employees through support from business units.

Mumbai

Team Management:1. Leading a team of 20 Associates2. Identifying training needs, Planning training modules, Training feedback, Training effectiveness monitoring & Preparation of Skill Matrix3. Performance Management & Conducting Appraisals of team members through Operator Scorecards4. Resolution of conflicts through Counseling5. Rollout Budding plans for New-Comers, Mentoring plans for Low Performers and Succession Planning for the next in-line Team leadsOperations:1. Work flow distribution, Project management for Overseas client projects (USA & UK)2. Supervision, Utilization Tracking, Reporting, Shift Management & Staffing3. Effectively utilize down-time for Learning & Development4. Coordinating and Interacting with off-shore clients, Attending queries and concerns5. Bi-weekly conference calls with clients, Management reporting, Board presentations, Staffing & Control, Quality assurance6. Quality checks of legal transcriptions, thorough Proof Reading of printed/ handwritten material and Conversion to Microsoft Word Documents7. Quarterly Review and creation of Quality Objectives for the department through brainstorming exercises.Quality Assurance:1. Conversant with requirements & implementation of QMS – ISO 9001:2008 & ISMS – ISO 27001:20052. Conducting C-SAT – Customer Satisfaction Surveys, Evaluating feedback & Implementation of action plans3. Regular Review of SOP, Process planning, Customer complaints management & resolution through Root Cause Analysis4. Ensuring Process Compliance through regular audits5. Conducting PFMEA6. Risk Assessment

1. Preparation of Purchase Orders2. Turnover booking and report generation using SAP3. Invoicing 4. Interaction & coordination with Railway authorities for payment collection

1. Maintaining database for Jet Privilege Frequent Flier Program2. Processing customer requests for air tickets3. Attending walk-in customers and answering queries at call centre

Master Of Business Administration (Mba), Human Resources Management - Behavioural Sciences

Activities and Societies: Served as Class Representative

Bachelor Of Commerce (B.Com.), Finance & Management