Personable and Knowledgeable IT Support Technician with over 4+ Years of experience assisting customers with various hardware and software-related issues.Administrator for Google Workspace and troubleshooting.Created Google Workspace for organization and created groups and OU’s for internal.Experience on DKIM, DMARC, SPF, IMAP, SMTP. MX records.Configured SSO for internal and external purpose.Also configured SSO and SAML for Third-party applications. Assisted customers with more difficult technical issues requiring a greater level of personalized care and greater length.Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution.Patient and able to walk customers through troubleshooting and hardware repair processes.Take corrective actions based on customer satisfaction surveys. Work on the service improvement programs.Experience in installing VPN.Having good experience in installing printers through the Network, USBInterested in cloud infrastructure like Amazon Web Services.Excellent in Desktops and Laptops maintenance, Hardware troubleshooting, and Printer installationsGood grip on installing all operating systems and softwareExpert in troubleshooting the existing networksSupporting Video conferencesDemonstrated ability to diagnose and fix problems with operating systems.Having good experience in conducting remote desktop support.Good experience in google workspace environments.Experience in Google Workspace migration.Having Knowledge of Docker, Kubernetes and Linux.Having experience in MS office 2013, 2016, 2019, and office 365.Good knowledge of Microsoft Active Directory.Experience in Creating Amazon EC2 instances in different availability zones.Having good Experience in creating users and applying policies by using IAM.Experience in Creating VPC and VPC peering setup in AWS.Ability to accept challenges, learn, and grow in a good professional manner.Experience in install and setup tools like Git, maven, nexus, SonarQube, Jenkins, Ant, Docker, and Kubernetes on cloud environment (AWS)