Home Nation Consulting & Solutions is a real estate company ( Erstwhile "Heritage Realtors and Solutions" ) , which is specialized in assisting sales and rental properties to end customers. The Company deals in Residential , Industrial & Commercial properties for New Projects and old projects in the Vincinity of Mumbai , New Mumbai , Thane & Kalyan .The company also provide additional service of providing Housing loan , Personal Loan and Mortgage Loan from Multinational / Nationalised Banks &… Show more Home Nation Consulting & Solutions is a real estate company ( Erstwhile "Heritage Realtors and Solutions" ) , which is specialized in assisting sales and rental properties to end customers. The Company deals in Residential , Industrial & Commercial properties for New Projects and old projects in the Vincinity of Mumbai , New Mumbai , Thane & Kalyan .The company also provide additional service of providing Housing loan , Personal Loan and Mortgage Loan from Multinational / Nationalised Banks & NBFC's.Creating Business Plans, Hire Staff , Review Sales , Develop Marketing Strategies, Oversee Daily Activities and Identify Business Opportunities• Identify enduser and build relationships with prospective customers through a combination of Social media Marketing telephonic and in-person cold calls, networking and referrals to obtain appointments.• Keep abreast of current technology trends.• Maintain an updated sales database including all activities and opportunities with their current status.• Maintain open and effective lines of communication with the staff to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.• Frame Monetary and Non-Monetary Scheme within the team to enhance productivity through healthy competition• Improve sales performance and enhance profitability of the business in line with companies Goal• Capture , review and Implement any competitive intelligence and Best practice exist in the market Show less

DGN Multisoltions is an Direct Sales Associate of M/s Bharti Airtel Ltd which deals in Enterprise Connectivity, Mobility &, Marketing Solutions for Mumbai The Company also deals in Secured and unsecured Financial product from major multinational banks and NBFC's ......Product - Credit card , Personal Loan , Business Loan , Mortgage Loan & Housing Loan• Creating Business Plans, Hire Staff , Review Sales , Develop Marketing Strategies, Oversee Daily Activities and… Show more DGN Multisoltions is an Direct Sales Associate of M/s Bharti Airtel Ltd which deals in Enterprise Connectivity, Mobility &, Marketing Solutions for Mumbai The Company also deals in Secured and unsecured Financial product from major multinational banks and NBFC's ......Product - Credit card , Personal Loan , Business Loan , Mortgage Loan & Housing Loan• Creating Business Plans, Hire Staff , Review Sales , Develop Marketing Strategies, Oversee Daily Activities and Identify Business Opportunities• Identify, contact and build relationships with prospective customers through a combination of telephonic and in-person cold calls, networking and referrals to obtain appointments.• Build market position by locating, developing, defining, negotiating and closing business relationships.• Design customized, cost-effective solutions for the client.• Keep abreast of current technology trends.• Maintain an updated sales database including all activities and opportunities with their current status.• Maintain open and effective lines of communication with the staff to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.• Frame Monetary and Non-Monetary Scheme within the team to enhance productivity through healthy competition• Improve sales performance and enhance profitability of the business in line with M/s Airtel Goals• Capture and review any competitive intelligence exist in the market and share with M/s Bharti Airtel Management Show less

Authorized Collection Agency for M/s Altruist Customer Management India Pvt LtdBucket – Zero days (Cheque Bounce Cases of Capital First)Area of Work – Mumbai (Harbour and South Mumbai)Product: Personal Loan , Consumer Loan , Vehicle Loan , LAP & Housing Loan• Creating Business Plans, Hire Staff , Review Collection performance & Oversee Daily Activities • Ensure Tele-calling and Field visit to be done for all the allocated portfolio for the month• Capacity planning to be… Show more Authorized Collection Agency for M/s Altruist Customer Management India Pvt LtdBucket – Zero days (Cheque Bounce Cases of Capital First)Area of Work – Mumbai (Harbour and South Mumbai)Product: Personal Loan , Consumer Loan , Vehicle Loan , LAP & Housing Loan• Creating Business Plans, Hire Staff , Review Collection performance & Oversee Daily Activities • Ensure Tele-calling and Field visit to be done for all the allocated portfolio for the month• Capacity planning to be done as per the portfolio assigned for the month• Monitoring executive productivity V/s target on a daily basis• Manage Training needs for both tele-calling & Field staff on a timely basis• Ensuring timely audit to be done on tele-calling agent & Field collection executive• Maintaining receipt records and detailed feedback on allocated cases agent-wise • Assist in improving collections strategies to drive continuous improvement in collection process• Ensuring payment collected deposition to be done as per the defined SLA norms• Device Monetary and Non-Monetary Scheme within the team to enhance productivity Show less

Job Profile:• Responsible for Driving Improvement project for the entire vertical through Circles.• Ensuring Internal Audit for the Reliance Retail Store Pan-India• Responsible for identifying audit scope & creating audit guidelines for the identified process• Responsible for driving Customer Life cycle management (Competition Benchmarking & Analaysis) for improving Process capability & customer satisfaction • Developed & Implemented Knowledge management culture in the… Show more Job Profile:• Responsible for Driving Improvement project for the entire vertical through Circles.• Ensuring Internal Audit for the Reliance Retail Store Pan-India• Responsible for identifying audit scope & creating audit guidelines for the identified process• Responsible for driving Customer Life cycle management (Competition Benchmarking & Analaysis) for improving Process capability & customer satisfaction • Developed & Implemented Knowledge management culture in the Organization through Best Practice & Replication initiative across pan-India• Handled revenue Enhancing Project• Responsible for implementing Learning Management System for the customer facing executive on processes & soft skill capability• Responsible for facilitating & closure of AOP budget for the CS function Key Initiatives and Achievements :• Launched of 130+ processes in Business process management system - BPMS for Customer Service Vertical for PAN India RCOM Circles• Created and implemented Mobile App for the Retail field Auditors • Initiated Root Cause Analysis and FMEA training across CS employee Pan-India• Designed and implemented Best practice and replication marathon at the Pan-India level• Created & implemented audit framework for Process Audit, Store-infrastructure & Agent Capability module for pan-India• Special Project Initiated at Circles & Pan-India Level 1.Reduction of Repeat call at Call-centre 3.Reduction in 0-30 days decay in postpaid ACQ 2.iSat Improvement at Call-centre 4.Reduction in AV TAT Show less

Bharti Airtel LTD - Mobility Business - M&G Circle - Mumbai Manager - Operational Excellence - Customer Service (Six Sigma) - M&G Circle Job Profile :• Responsible for Managing & Controlling Knowledge Management Piece for M&G Circle• Responsible for driving Quality and Process awareness across the Circle• To ensure standardized process to be followed across the circle• Responsible for building in new strategies and processes for improving the present… Show more Bharti Airtel LTD - Mobility Business - M&G Circle - Mumbai Manager - Operational Excellence - Customer Service (Six Sigma) - M&G Circle Job Profile :• Responsible for Managing & Controlling Knowledge Management Piece for M&G Circle• Responsible for driving Quality and Process awareness across the Circle• To ensure standardized process to be followed across the circle• Responsible for building in new strategies and processes for improving the present processes• Conducting YB/Lean training for M&G Employees• Driving Best Practice/Replication at pan-india level• Driving Business Continuity Planning, ISO 27001 & TL- 9000 Audits and Certification in circle• Driving/Mentoring Process Improvement projects for CSD/Marketing/Technical vertical• Driving high Business Impacting PVR Projects for M&G1. Value Churn - Postpaid/Prepaid 2. Revenue Per Site - M&G2. Improving Collection - M&G 4. Improving Lapu per BTS5. Increasing HBO sales penetration 6. Improving REC from Gross Adds Show less

Bharti Airtel LTD - Mobility Business - M&G Circle Zonal Customer Service Delivery Head- Thane & Raigad - ( Mobility )Job Profile:• Responsible for managing and controlling the overall CSD Operations for the cluster • Responsible for the entire Customer Life Cycle Management• Responsible end –end Franchisee relationship management (FRM)• Responsible for recruiting and setting up collection and retention agencies in the cluster •… Show more Bharti Airtel LTD - Mobility Business - M&G Circle Zonal Customer Service Delivery Head- Thane & Raigad - ( Mobility )Job Profile:• Responsible for managing and controlling the overall CSD Operations for the cluster • Responsible for the entire Customer Life Cycle Management• Responsible end –end Franchisee relationship management (FRM)• Responsible for recruiting and setting up collection and retention agencies in the cluster • Analyze reasons for customer dissatisfaction and identify triggers of churn• Designing and implementing customer retention strategies and product promotions.• Responsible for guiding Franchisee/Agencies on Manpower Balancing & Target v/sPerformance• Undertaking routine audit of the agencies, Show room in terms of performance and process• Ensure vendor profitability and feasibility Key Initiatives and Achievements :• Awarded as the Turn Around Performer Zone across M&G and Mumbai - Year 2007-08• Awarded as the Best Welcome Process zone across M&G and Mumbai -Year 2007-08• Able to maintain lowest churn rate in the circle – 0.45 -Year 2007-08• Able to achieve highest Customer satisfaction %age (99%) in the circle consistently (consecutive 10 months -Year 2007-08) Show less

Vodafone Ltd. (Formerly Hutchison Essar Telecom Ltd) Astt. Manager Colletions & Retentions - Mumbai Circle Job Profile:• To manage and control 30dpd to 90dpd delinquent portfolio through outside agencies• Responsible for handling low value tele-calling portfolio through outside agencies • Ensuring standard processes of the field are adhered by the agencies on field & off field• Re- solving customers issues and regularizing their accounts• Responsible for… Show more Vodafone Ltd. (Formerly Hutchison Essar Telecom Ltd) Astt. Manager Colletions & Retentions - Mumbai Circle Job Profile:• To manage and control 30dpd to 90dpd delinquent portfolio through outside agencies• Responsible for handling low value tele-calling portfolio through outside agencies • Ensuring standard processes of the field are adhered by the agencies on field & off field• Re- solving customers issues and regularizing their accounts• Responsible for recruiting and setting up agency • Handled 120dpd to 180dpd portfolio through outside agencies ( Write - Off Cases )• Handled warrant cases portfolio through write off agencies• Responsible for forecasting and controlling the delinquency rate of the portfolio assigned• Sharing field information with credits and fraud control unit to form policies• Responsible to preparing a monthly capacity plan for agencies for Field & Tele-calling Agents• Responsible for Managing and controlling the bill delivery strike rate of the agency Show less

American Express Bank Ltd. A/O – Manager- Collections - West India (Mumbai, Pune, Gujarat , Ahmedabad & Baroda) Product: Personal Loan , Credit Card & Auto LoanJob Profile :• To Manage and control cards delinquency from 60 dpd to 150 dpd (Pre Write off) for West • Responsible for managing Cards Card , PL & Auto loan delinquency for the west ( pre-write off)• Handled Corporate & individual account… Show more American Express Bank Ltd. A/O – Manager- Collections - West India (Mumbai, Pune, Gujarat , Ahmedabad & Baroda) Product: Personal Loan , Credit Card & Auto LoanJob Profile :• To Manage and control cards delinquency from 60 dpd to 150 dpd (Pre Write off) for West • Responsible for managing Cards Card , PL & Auto loan delinquency for the west ( pre-write off)• Handled Corporate & individual account portfolio ( High Value Individual Seperately)• Responsible for forecasting and controlling the delinquency rate for the west• To manage field team for cards/PL & Auto portfolio through agencies• Responsible for time-to-time training of the collectors of the agency for better performance• To ensure process to be followed by the agency properly• Responsible for time-to-time audit of the agencies in terms of performance and process• Responsible for solving customers issues and regularizing their account• Responsible for timely recruitment and setting up of agency • Managed credit card recoveries for the west (180 dpd Plus) Write-off Cases ( Sp.Task) Show less

e- Serve international Ltd ( Citicorp India ) Agency Manager- Collections & Retentions - Mumbai ( Citibank - Credit Cards Division )Job Profile :• To Manage & Control delinquency rate in Bkt-2 , Bkt-4 & Skip Portfolio through agencies• Responsible for motivating & enhancing the skills of the existing manpower through proper training & review mechanism• Responsible for preparing a capacity plan for agencies• To ensure process to be followed properly by… Show more e- Serve international Ltd ( Citicorp India ) Agency Manager- Collections & Retentions - Mumbai ( Citibank - Credit Cards Division )Job Profile :• To Manage & Control delinquency rate in Bkt-2 , Bkt-4 & Skip Portfolio through agencies• Responsible for motivating & enhancing the skills of the existing manpower through proper training & review mechanism• Responsible for preparing a capacity plan for agencies• To ensure process to be followed properly by the agencies• To ensure maximum productivity through existing manpower by improving flow rate.• To build in new strategy for improving flow rate of the agency.• Managed write off portfolio through the agency• Responsible for tracking agency productivity & helping agency to improve its profitabilityKey Initiatives and Achievements :• Nominated for the silver club award in the month of July - 2002 from Mumbai• Awarded as an employee of the month for July - 2002 Show less

NavinMail Services (I) Pvt. Ltd -Inc. California -USA Sr. Sales Executive: Sales & Distribution - Pan-India (Product – Televoice Prepaid Cards)Job Profile :• Manage sales through retail distribution and Institution channel • Setting up a distributional channel in Mumbai, pre-launch.• Trained dealers on service usage prior to the launch.• Managed distributor’s sales team for achieving sales & distribution targets.• Responsible for generating Daily sales &… Show more NavinMail Services (I) Pvt. Ltd -Inc. California -USA Sr. Sales Executive: Sales & Distribution - Pan-India (Product – Televoice Prepaid Cards)Job Profile :• Manage sales through retail distribution and Institution channel • Setting up a distributional channel in Mumbai, pre-launch.• Trained dealers on service usage prior to the launch.• Managed distributor’s sales team for achieving sales & distribution targets.• Responsible for generating Daily sales & collection report for the area handled.• Core team member for setting up distribution channel in Hyderabad for Test Launch.• Handled Product presentation to corporate (Network-21) • Actively involved in product development programKey Initiatives and Achievements :• Ensured product availability in approx. 535 dealers’ points in Mumbai/Thane/New Mumbai• Successfully carried out DSA sales, as an alternative channel in Hyderabad. Show less