Devendra Kumar Email & Phone Number

Karnataka, India

Jp

As Principal Technical Consultant, I champion Fujitsu’s multi-year digital transformation initiatives aligned with the ‘FUJITRA’ and ‘EVOLVE’ programs. My focus is on enhancing operational efficiency and service delivery across our Global Delivery Centers (GDCs), critical to Fujitsu’s 2025 vision of "One trusted team, enabled and motivated to deliver competitive and innovative services."CHALLENGES & SOLUTIONS:Faced with the challenge of integrating diverse technologies with minimal disruption, I implemented a data-driven approach using Next Generation Service Delivery (NGSD) models and advanced automation use cases deployment. This approach allowed for smoother transitions, facilitated detailed assessments, and enabled incremental changes, leading to greater acceptance by stakeholders and improved service delivery.ACHIEVEMENTS:✦ Optimized service delivery by introducing advanced automation, resulting in a 25% reduction in turnaround times and significantly increased client satisfaction.✦ Liberated 20+ headcount by reallocating resources to more strategic roles, thereby enhancing operational efficiency across multiple delivery centers.✦ Awarded two Fujitsu Star Awards for: FY23: Teamwork and fostering a culture of continuous improvement. FY24: Optimizing Global Delivery Operations.OUTCOMES & RECOGNITION:Through my strategic leadership and commitment to data-driven innovation, I have consistently enhanced Fujitsu's competitive edge, driving organizational change and delivering exceptional value to our customers. Senior management and stakeholders have praised my effective leadership in fostering innovation and elevating service quality.

Ashburn, Virginia, Us

Led multi-year digital transformation programs for global clients, specializing in cloud migrations, architecture leadership, and sales support. Managed teams of up to 30 DXC and third-party resources, including architects, engineers, and project managers, to execute complex projects ranging from 10 to 24 months. Reporting directly to the ITO/Hybrid Cloud Leader, I focused on reducing client costs, streamlining architecture solutions, and enhancing operational excellence.ACHIEVEMENTS✦ Spearheaded a €150M Hybrid Cloud migration for a Fortune 50 global eye wear leader, transitioning ~1200 mission critical applications to Azure. Completed six months ahead of schedule, reduced the data centre footprint by 45%, and slashing CAPEX by 80% (€4M). Ensured full compliance with GDPR, HIPAA, and PCI standards, increasing profit margins by €1M.✦ Directed a $50M multi-cloud migration of 300 SAP/non-SAP applications to AWS, integrating Azure AD for single sign-on and self-service password reset, which significantly improved security, efficiency, and user experience.✦ Led the migration of 1,000 Windows 10 devices to Virtual Desktop Infrastructure (VDI), completing the first phase in eight months. This resulted in a 30% increase in productivity and a 20% reduction in IT support calls, significantly improving the overall user experience.✦ Developed detailed technical proposals and financial models that secured multi-million-dollar contracts, driving business growth and building strong client trust.STAKEHOLDER ENGAGEMENT & SALES SUPPORT✦ Collaborated with executives, stakeholders, account managers, and business development teams to identify solutions that optimized margins and improved timelines. Worked closely with SMEs to propose scalable solutions aligned with client needs.✦ Researched industry trends, architectural frameworks, and best practices, supporting sales efforts by aligning marketing strategies and developing technical visions that secured major project wins

Houston, Texas, Us

Managed 15 team members across 7 concurrent projects, leveraging global SOW, SLAs, and standards to enhance solution costs and client outcomes. Initiated and led strategy consulting, governance, and architecture reviews. Advised on IT infrastructure managed services, enterprise solutions, ITO offerings, and Cloud Computing.CLIENT ENGAGEMENT: Established rapport with client CIOs and IT stakeholders, formulated transformation plans based on business journeys, and articulated technical vision to support the Sales team.SALES AND RFP / RFQ / RFI SUPPORT: Influenced internal development and spearheaded the creation of technical responses. Coordinated closely with Sales to refine messaging, consistently developing technical proposals that successfully secured business from existing vendors.PRIVATE / PUBLIC CLOUD CLIENT SOLUTIONS: Analyzed client business and technical requirements to evaluate architecture and feasibility studies, delivering architecture blueprints that enabled clients to define digital delivery operating models. Directed the migration of applications (including SAP) and on-premise infrastructure to Cloud environments (private and public).

Palo Alto, Ca, Us

Managed 12 direct with up 100+ indirect reports to deliver client end-to-end service operations and implementations. Deployed Digital Industrialized Delivery Model standardizing business outcomes across best-shore locations. Led development of Solution Artifacts and Collateral for 25 portfolio offerings.FORTUNE 500 WINTEL DELIVERY: Led end-to-end service delivery for Wintel and related services (Security, Audit, Disaster Recovery) for 20+ Fortune 500 clients. Transitioned 15+ clients with hundreds of FTEs and values up to US$200M and delivered operational management with CSAT scores of 4+ and NPS improvements of 20 points.DELIVERY ENHANCEMENT: Conceived the "infra-garage" setup, a sandbox/lab environment for ITO teams to simulate complex problems and to aid in developing a centre of competence. Achieved TTO/TTR SLA improvement from 90% to 94% within 12 months and improved SLA availability from 91% to 99% within 6 months.ISO RECERTIFICATION: Facilitated internal/external ISO Audits and influenced achieving ISO recertification for the centre.GLOBAL BEST-SHORE COLLABORATION: Collaborated with best-shore team members from India, Slovakia, Bulgaria, Costa Rica, Philippines, and Malaysia to support operations and project implementations.AUTOMATION & GLOBAL STANDARDS: Updated standards documentation, established best-shore operational capability review framework, and drove automation to improve productivity, standardize infrastructure, and achieve operational excellence.GLOBAL CAPABILITY SUBJECT MATTER EXPERT (SME): Represented best-shore delivery operation globally and acted as Capability SME to meet time and budget business integration objectives.

PROJECT LEAD: Architected Windows Core infrastructure design/deployment and management of Digital Campus infrastructure.SME WINTEL TECHNOLOGIES: Led multiple consulting infra project engagements involving data center system upgrades/migrations for Fortune 500 customers across the globe.

Executive Education And Certification, Chief Digital Officer (Cdo) - Ai Strategies For Business Transformation

Executive Education And Certification, Digital Transformation Leadership

Master’S Degree, Information Systems

Engineering, Electronics