Devendra Makwana Email & Phone Number

Bangalore

Offshore Operation Support Lead :• Manage end to end Environment support activities ( Pre-Prod, Prod)• Single point of contact from offshore to business, interfacing teams for all the management, operation and Pre-Prod, production system related activities. • Liaison with Stakeholders (internal and external) as focal point in running Program or projects, assign resources, track the deliverables including high priority deliverables.• Demonstrate continuous effort to improve operations, decrease turnaround times, and streamline work processes.• Investigating, analysing and solving technical problems raised by client (s). • Work all incidents diligently to ensure customer satisfaction targets are achieved.• Provide technical leadership to the support team• Ensure high availability of application and provide on time resolution to all the production issues• Track issue resolution timelines and ensure adherence to SLA.• Analyze issues and document findings from RCA• Managing project deliverables in line with the plan and budget.• Responsible to remove obstacles that are preventing the team from accomplishing its goals. • Mentors engineers in the team to ensure they deliver quality work and meet the expectations of the programme.• Managing team size of 20 team members.

Bangalore

• Analyse and fully understand project requirements to formulate and implement programmatic solutions that efficiently and effectively address said requirements.• Responsible to fix the technical issues (Bug Fix) which are raised by Client. And providing L2 and L3 Support.• Work within an agile development process to deliver quality solutions on a predictable schedule.• Track and communicate team velocity and sprint/release progress.• Assist team with making appropriate commitments through story selection, task definition.• Monitor functioning of software and make necessary modifications to ensure system operates in conformance with specifications and solve production issues arising from any software troubles.• Plan tasks accordingly to meet individual project deadlines by utilizing initiative and good judgment, personal planning.• Advise, mentor, train or assist engineers and developers at other skill levels, as needed, to ensure timely releases of high quality code.• Working with the product owner and stakeholders of the project in question to ensure that they are adequately informed on the projects progress.• Radiate information or ensure that a team’s progress and successes are highly visible to all stakeholders, including the team itself. • Manage issues and problems i.e. ensure that they are being addressed or escalated.• Managing team size of 10 team members.

Bangalore

Bangalore