Devendra Mane Email & Phone Number

Mumbai, Maharashtra, India

Sr. Administrator (JAMF/Mac Admin) - Wipro Ltd. (Client: HDFC Life)Key Responsibilities:• Managed incident and service requests, ensuring timely resolution.• Maintained and updated third-party applications on backend systems.• Tested, installed, and updated macOS, including security patches, system updates, and security tools.• Developed Standard Operating Procedures (SOPs) for Tier 2 and Tier 3 engineers.• Provided 2nd and 3rd level technical support for internal clients.• Configured, deployed, and managed Mac devices using JAMF Pro.• Implemented zero-touch deployment using Apple DEP/ABM.• Configured Apple ABM, ACE, VPP, and Enterprise Connect.• Diagnosed and resolved macOS issues, including application errors, connectivity problems, and performance issues.• Managed device policies, application deployments, and updates through MDM platforms.• Extensive knowledge of JAMF components (Admin, Composer).• Oversaw vendor management for hardware, software, and applications.• Delivered executive support for special events.• Led weekly meetings, sharing insights and recommendations for improving support.• Compiled and presented daily call reports and weekly tracker reports to clients.• Deployed and managed compliance/security tools (Forcepoint, ForeScout, DLP, FireEye, Cortex, Symantec AV).• Enhanced end-user experience through automation and proactive solutions.• Coordinated with Jamf Professional Services for Confidential Suite deployment.• Handled projects like JAMF MDM (On-Premise), Sophos SafeGuard server, and Druva.

Mumbai, Maharashtra, India

Client: Broadcast Audience Research Council - Duration: 21st July 2016 - 30th April 2018Client: Unichem Laboratories Ltd - Duration: 2nd May 2018 - 29th Aug 2020• Integrated Macs with Active Directory, enabling network user account login.• Configured file servers and personal file sharing on Mac.• Managed collaborative services, including email, contacts, and calendar accounts with Exchange, POP, and IMAP servers.• Enhanced Mac security with strong passwords, two-factor authentication, and file encryption (FileVault).• Configured macOS firewall and secure VPN access.• Set up printers and managed network printing.• Migrated data from Windows to Mac and managed backups via Time Machine.• Configured and maintained Boot Camp for running Windows on Mac.• Supported conference room technology and AV services.

Mumbai, Maharashtra, India

Sr. Service Engineer - Client: RSG InfoTech Pvt Ltd (Apple Authorized Service Centre)Duration: 16th Dec 2013- 18th July 2016Key Responsibilities:• Diagnosed, tested, and repaired Mac products, including part ordering and replacement.• Provided remote support for Apple software issues.• Managed the installation and upgrading of macOS and iOS devices.• Provided comprehensive hardware and software troubleshooting for Mac and Windows systems.• Configured and maintained Apple Airport Express, Extreme, and Time Capsule devices.• Created and maintained operational and system documentation.• Assisted in daily, weekly, and monthly backup procedures.