• Handling of cases with rigid timelines and working with the end customers with configuration of/troubleshooting on their Juniper firewalls.• Handling different kinds of customers from all across the world while taking escalations.• Working on expansion/migration projects for the existing customers which includes studying the existing network and preparing the inputs for sites, Planning and implementation and troubleshooting core ISP/Customers’ network (managed solutions).• Direct… Show more • Handling of cases with rigid timelines and working with the end customers with configuration of/troubleshooting on their Juniper firewalls.• Handling different kinds of customers from all across the world while taking escalations.• Working on expansion/migration projects for the existing customers which includes studying the existing network and preparing the inputs for sites, Planning and implementation and troubleshooting core ISP/Customers’ network (managed solutions).• Direct interaction with customers/third parties while assisting them in critical system outages, upgrades to the Network and capacity planning providing support in a 24X7 availability environment to companies from across the globe.• Proper documentation of each and every change made on the customer’s firewall along with the proper logs and rationale behind it.• Helping customers make design changes in their networks based on the best practice recommendations. Show less