Devendra Pal Email & Phone Number

Gwalior, Madhya Pradesh, India

• Monitoring general banking functions entailing operation of a full service branch office, term deposits, recurring deposits, demand deposits, current accounts and saving accounts like inward / outward cheques clearance
• Following the process / procedure of the bank & ensuring compliance to rules and regulations of bank including latest circulars & notifications
• Supervising database of HNI Customers; ensuring adherence to the service standards of the bank and ensuring regulatory… Show more
• Supervising database of HNI Customers; ensuring adherence to the service standards of the bank and ensuring regulatory compliance
• Leading, training & monitoring performance of team members to ensure efficiency in the operations
• Formulating AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise

Gwalior

• As Relationship Manager (Retail Branch Gwalior, M.P)
• Identified existing branch customers who meet preferred programme criteria and flag them on the system to upgrade these customers under the preferred programme
• Liaised with PB/ preferred RM to flag eligible customers form classic/ preferred portfolio
• Acquired new customers who meet product criteria and flag them on the system
• Interacted with the customer to build rapport and understand the profile
• Directed and… Show more As Relationship Manager (Retail Branch Gwalior, M.P)

Gwalior

• As Assistant Branch Manager,Current Accounts (Retail Branch Gwalior, M.P)
• Managed Current Account Savings Account (CASA) books; ensured deepening of existing Current & Savings Accounts through cross-selling of products
• Steered acquisition through direct sales to walk-in as well as referrals from walk-in customers
• Improved relationship with existing customers who walk-in, through cross sell of all products and services
• Organised promotions for NRI customers to ensure… Show more As Assistant Branch Manager,Current Accounts (Retail Branch Gwalior, M.P)
• Organised promotions for NRI customers to ensure growth in NRI Current Account Savings Accounts (CASA), time and fee incomes for the financial year

Gwalior

• ICICI Bank Ltd., as Customer Service Officer (Retail Liabilities)Highlights:
• Managed all transaction processes and delivery of services; provided services to existing customers and managed all aspects of customer relationships
• Executed cash transactions for personal and business customers as head teller of the bank
• Streamlined customer service operations, ensured customer delight by achieving delivery & quality service in the shortest possible time
• Implemented quality… Show more ICICI Bank Ltd., as Customer Service Officer (Retail Liabilities)Highlights:
• Implemented quality standard and initiated daily quality control efforts to ensure accuracy and consistency through out the branch Show less

Mba, Marketing

Bachelor Of Commerce - Bcom, Business Administration And Management, General

12Th, Business/Commerce, General

10Th, Hindi ,English ,Maths , Science ,Sst