Customer Support Manager
CurrentI am a Customer Support Manager with over 2 + years of experience in customer-facing environments. Passionate about customer service, I have built a track record for exceeding customer expectations on a consistent basis. Share feature requests and effective workarounds with team members.Inform customers about new features and functionalities.Follow up with customers to ensure their technical issues are resolved.Gather customer feedback and share with our Product, Sales and Marketing… Show more I am a Customer Support Manager with over 2 + years of experience in customer-facing environments. Passionate about customer service, I have built a track record for exceeding customer expectations on a consistent basis. Share feature requests and effective workarounds with team members.Inform customers about new features and functionalities.Follow up with customers to ensure their technical issues are resolved.Gather customer feedback and share with our Product, Sales and Marketing teams.Assist in training junior Customer Support representative. Show less