As an Assistant Manager at WNS, I leverage my Lean Six Sigma Black Belt certification and my quality and coaching expertise to lead and support the delivery of high-quality services to our clients. With over 6 years of experience in quality assurance and analysis, I have successfully led and implemented multiple process improvement initiatives and quality audits across various domains and projects. I have also trained and mentored many quality analysts and team members, helping them to enhance… Show more As an Assistant Manager at WNS, I leverage my Lean Six Sigma Black Belt certification and my quality and coaching expertise to lead and support the delivery of high-quality services to our clients. With over 6 years of experience in quality assurance and analysis, I have successfully led and implemented multiple process improvement initiatives and quality audits across various domains and projects. I have also trained and mentored many quality analysts and team members, helping them to enhance their skills and performance. In addition, I have a strong educational background in mechanical engineering, which gives me a solid foundation in technical and analytical skills. I am passionate about learning new technologies and tools, such as GPT-4 Foundations, to create innovative and AI-powered solutions. My goal is to contribute to the mission and vision of WNS, which is to enable our customers to outperform with our passion for service and innovation. Show less