Devendra Pattem Email & Phone Number

Mumbai, Maharashtra, India

Pune, Maharashtra, India

Mumbai Area, India

Handling\Supporting location with 5000+ users by providing 24*7 support with team of 20 Engineers.Operating Systems (OS) installation / re-installation, upgrades and patches for desktops/Laptops and Server.Design, implement, install, configure and troubleshooting Microsoft windows server 2012R2Creating and fully configuring Windows’s virtual machines using VMWare.Troubleshot devices, updated systems, and provided excellent customer service, ensuring the all-time great client satisfaction.Resolves end user technical issue through Remote session or else visit on desk and resolve the issue.Software packages installation, upgrading and maintenance of Windows client Systems.Configuration of mails (Outlook & Lotus Notes , O365) on Clients AssetsL2 switch port management and basic troubleshooting as per network team suggestions.Resolving software issue’s (Application level\ Basic Network level\Basic AD level) Manage and maintain all site level system compliance with DLP/Patch/McAfee EPO/AV & BluecoatHave Troubleshooted Group policy related issues .Creation, deletion, movement of Domain users in Active Directory.Manage SCCM Server for Patch, Software/Patch and Bulk application installation, Asset inventory /Software inventory /Client installation/ Deployment progress, managing SCCMTroubleshooting MS Outlook, O365 Mailbox, Lotus Notes mail clients and Citrix, VMware client connectivity issues.Implementation of Hardisk Level Encryption Software. (McAfee Safe Boot).Azure cloud ExperienceDeploy, Configure, Maintain Compute on Azure Cloud.Troubleshoot Azure related issues and engage internal teams and vendor for issues resolutions.Automate deployment and troubleshoot mechanisms for quick servicesTrained engineers to configure and troubleshoot Compute on Azure Cloud.Configuring Azure based Laptops and making complaint Managing user profiles(License , groups , Azure AD joining , new profile creation ) in Azure Active directory .