Devendra R. Email & Phone Number

About Me➥ Salesforce Certified Professional with 3.5+ years of experience in the Salesforce ecosystem.➥Proficiency in SFDC Administrative tasks includes creating Profiles, Roles, Users, Page Layouts,Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks, and Events.➥ Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, and Custom Objects as per client’s requirement.➥ Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the role hierarchy.➥ Performed Validation Rules, Workflows, e-mails Services, and Approval Processes➥ Defined object and field-level security➥ Skilled in Data migration using Data Import Wizard➥ Experienced in analyzing the business requirement, Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction objects, Master-Detail Relationships, and lookup relationships➥ Extensive experience in the lead, case management, web-to-lead, web-to-case, Email-to-case➥ Designed various HTML Email templates for Auto-Response to customers➥ Skilled in generating custom Reports And Dashboards➥ Possess a comprehensive understanding of CRM business processes like Campaign, Lead, Accounts and Case Management, Forecasting, and Call Center➥ Proficiency in installing App Exchange applications➥ Conga Composer, Conga Queries, Conga Solutions, Conga Sign, Conga PPTx.eSignLive, eSignLive Automation, DocuSign, DocuSign for Salesforce.➥ Wave Analytics➥ Team player with good interpersonal skills, a strong understanding of fundamental business processes, excellent Communication and Problem-solving Skills➥ Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations TECHNICAL SKILLS➥ Custom Integration:

Listed skills include Javascript, Salesforce.Com, Apex Programming, Java, and 45 others.

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  Stani Memorial College Of Engg. & Technology

  Engineering