• Overseeing the management of diverse file types and packages for uploading to the Advanced Training Management System (ATMS), ensuring thorough testing for content availability and usability.• Configuring Course Curriculum and relevant Scheduling Footprints within the Advanced Training Management System (ATMS).• Taking responsibility for overseeing Training Program management on the site, covering scheduling, database administration, and user management.• Collaborating closely… Show more • Overseeing the management of diverse file types and packages for uploading to the Advanced Training Management System (ATMS), ensuring thorough testing for content availability and usability.• Configuring Course Curriculum and relevant Scheduling Footprints within the Advanced Training Management System (ATMS).• Taking responsibility for overseeing Training Program management on the site, covering scheduling, database administration, and user management.• Collaborating closely with the ATMS vendor to master all system configurations, capabilities, and constraints.• Executed necessary system configurations and maintain detailed records of changes and updates within the ATMS.• Coordinating with Information Technology (IT) resources and database administrators to manage backend system maintenance and planned downtimes effectively.• Developing and implementing support plans for ATMS in collaboration with IT Help Desk (JIRA Support Portal) and relevant business stakeholders.• Conducting instructional sessions on ATMS usage tailored to individuals in various roles (e.g., instructors, schedulers, administrators) across different locations, utilizing Power Point Presentations and Smart Sheet.• Taking charge of managing other learning systems, including eBook reader applications, associated eBook content file sets, and web applications like Talent Learning Management System (LMS) and SBLS access and user support.• Administering the LMS, organizing it to support groups, branches, & required content, conducting Technical QA on uploaded Course content Show less

1. Spearheaded Learning Management System (LMS) implementation, providing training and support to 800+ users; resolved LMS functionality issues. Automated 100% of the administration and tracking of training through use of the LMS.2. Developed Training Need Analysis (TNA) and formulated total learning Plan (Headcount > 600) for all JLR India Retailers. Implementation of JLR training curriculum & tracking the learner journey progression for 11+ Job Roles in Sales, Service & Marketing to… Show more 1. Spearheaded Learning Management System (LMS) implementation, providing training and support to 800+ users; resolved LMS functionality issues. Automated 100% of the administration and tracking of training through use of the LMS.2. Developed Training Need Analysis (TNA) and formulated total learning Plan (Headcount > 600) for all JLR India Retailers. Implementation of JLR training curriculum & tracking the learner journey progression for 11+ Job Roles in Sales, Service & Marketing to develop Network Competency.3. Conducted Brand Induction & Customer Experience programs, Product Knowledge for all customer facing Job Roles in 27 Retailers across India. Methodology of programs includes Face to Face, Webinar and Virtual Classroom Training (VCT).4. From planning to execution, conducted 8 Experiential New Product Launch Training Programs for more than 1700 staff.5. Implemented Rewards & Recognition program for customer facing job roles for last 4 years with overall accountability of designing, organizing and executing.6. Attended Global Train the Trainer programs for LMS, Customer Experience & Product training. Achieved certification for ‘Luxury Ambassador Training Program’, Luxury Academy of London, 20157. Received Quarterly Achievement awards for 2 quarters in 2017-18, Overseas Region Recognition for Outstanding Performance in Sept 2018. Show less

1. Structured and implemented new employee and new franchisee employee orientation program organization-wide – monthly 4 batches, enhancing new employee and franchisee performance.2. Developed training program on Telephone Etiquette's, Email Etiquette's, Business Etiquette's and Soft Skills/Customer Handling Skills training - monthly once.3. Successfully managed spectrum of activities viz. design courseware, preparation of training calendar, resources allocation, optimum utilization of… Show more 1. Structured and implemented new employee and new franchisee employee orientation program organization-wide – monthly 4 batches, enhancing new employee and franchisee performance.2. Developed training program on Telephone Etiquette's, Email Etiquette's, Business Etiquette's and Soft Skills/Customer Handling Skills training - monthly once.3. Successfully managed spectrum of activities viz. design courseware, preparation of training calendar, resources allocation, optimum utilization of manpower/trainers and post training analysis report.4. Designed and implemented Online Examination module structure and Coordinated with the IT department to get it live for all exams/quiz/tests within stipulated time.5. Received appreciation for successful set up of the training module for Thyrocare Call Centre (20+ Staff) and Marketing Executives (100+ Staff). Show less