• Incident Management• Single point of contact for Customer communication and escalations.• Coordination with Airtel NOC/HDFC NOC on daily basis for resolving customer issues.• Troubleshooting Copper/RF circuits.• Service improvement plan for troubled circuits.• Project management tasks for commissioning new circuits.• Commercial cases closure for infra pending issues.• Circuit migration/shifting for live circuits.• Monthly review meeting with customer.• Preparing daily/weekly/monthly reports and ppt.

• Incident Management• Troubleshooting Copper/RF cases• Service improvement plan for troubled circuits.• Monthly review meeting with customer.• Preparing daily/weekly/monthly reports and ppt.

• Installation, Configuration and Administration of Cisco Switches/Routers under various LAN and WAN environments.• Dealt with monitoring tools like Spectrum, ITSM.• Documentation and change control.• Working on troubleshooting of complex LAN/WAN infrastructure.• Upgrading and backups of Cisco router configuration files.• Implementing and maintaining backup schedules.

• Provided desk-side support for laptop and desktop computers.• Installed, upgraded, supported and troubleshoot Windows Operating Systems and Microsoft Office suite, and other applications as assigned.• Performed remedial repairs on computers, laptops, printers and any other authorised peripheral equipment.• Cisco Router and switch installation and configuration.• Network monitoring.• Raising branch network down requests and coordination until resolution.