As an Innovation Consultant at Concentrix, I have been co-innovating with our clients for over 6 years, outlining transformation roadmaps, supporting delivery, account management, and sales teams, and driving business growth across various domains, such as healthcare, CRM, travel, and BFSI. I leverage my credentials in LOMA, PAHM, and ITIL to understand the business needs and challenges of our clients and deliver value-added solutions.My core competencies include identifying opportunities by conducting detailed process discoveries, mapping customer journeys, and developing innovative solutions that address the people, process, and technology challenges. I also lead innovation-related discussions with clients during various stages of the engagement cycle, from pre-sales to consulting. Additionally, I work closely with project management, IT, and delivery teams to implement solutions as designed and monitor results/impact. I am passionate about creating a culture of problem-solving by imparting training, exploring new technologies, and improving existing technology assets/offerings. Currently, I am engaged in the exploration and implementation of cutting-edge Generative AI technologies for various areas, including Training, Smart Agent Assistance, and Process Automation.