Devendra Rathi Email & Phone Number

Pune, Maharashtra, India

Manage and Lead QA projects primarily in SAP.

Mississauga, Ontario, Canada

· Ensure the overall test strategy and test planning to drive the quality of overall project at hand through execution of all aspects of the Quality Assurance in every phase of the project life cycle, from requirements definitions through to deployment.· Develop Test plan, Test Procedures, Test Strategy in both waterfall and agile methodologies· Ensure alignment with business functional and technical requirements, system compliance, and integration specifications· Primary liaison for testing expertise for business participants on business acceptance test support· Lead all testing activities and provide support for all size projects to ensure delivery of quality solutions.· Create test scenarios, test scripts, expected results and conduct/execute testing according to the Test Plan/Test Strategy, either independently or in partnership with various practitioners/business representatives/3rd party resources· Leverage QA software tools in all test phases for defect management, regression, performance or automation testing based on industry best practices Assess and monitor current testing capabilities with a view to identifying and implementing continual service improvements.· Configure, implement, validate and maintain test data and test environments.· Produce reports and documentation for all testing efforts, results, activities, logging, and tracking. Communicate test progress, test results, and other relevant information to project stakeholders and management.· Provide SME expertise on projects and other initiatives, including other members on the team, and help manage testing work executed by external resources.· Monitor the effectiveness and ensure project and support teams adhere to quality standards and processes throughout the SDLC. Recommend areas for improvement where quality measures are not met.Cultivate and disseminate knowledge of application-testing best practices.

Pune, Maharashtra, India

Key Responsibilities:•Providing QA and Testing services & expertise to various projects including SAP, Cloud & Data Analytics.•Involved in forming and implementing Testing Center of Excellence (TCoE) for client•Develop test automation proposal for client need.•Work with product owners, business leads, IT leads to understand essence of project to design and implement QA strategy for various projects and releases.•Design develop and implement Testing Framework for Cloud and Data Analytics Platform•Coordinate and mentor project teams across platforms regarding accurate test procedure, review techniques for test basis and validate test case definition•Coordinate end to end testing activities for complex deliveries spanning to multiple teams•Primary Point of contact for project teams for all test activities across multiple platform•Define test and quality KPIs as per need of the project.•Ensuring all testing results are easily accessible and understandable Track defects to closure and keep defect repository up to date•Tools utilized: PANAYA, AZURE DEVOPS, HP QLM, JIRA.

Pune Area, India

Key Responsibilities:•Handled cross functional team of 35 SAP consultants and managed multiple projects in SAP domain. •Managed end-to-end project management activities such as project reporting, project planning, issue/risk identification and tracking, scope management, estimation, internal client management, relationship management and other project documentation preparation for projects. •Worked with all required functions and groups to effectively to plan and execute project. Coordinated resources across organizational boundaries. •Served as liaison between clients and internal groups to ensure delivery of projects on time, within budget, and to specification •Managed communication with business leaders at detailed level to discusses/resolves issues •Managed client expectations and ensures project delivery. Contributed to achievement of project objectives. •Reported and escalated progress/issues to Sr. management, as needed. •Performed resource management including leave plan, yearly appraisals and performance. •Tools utilized : Microsoft PMP, Internal tools for timesheet management, appraisal management, leave management, Sharepoint for collaboration.

Tampa/St. Petersburg, Florida Area

Key Responsibilities:•Handled team size of 8-10 SAP consultants at client location in USA and led complex SAP projects for Latin America region.•Plan, execute & finalize project according to agreed timeline & budget. This Included acquiring resources & third-party contractors to deliver project according to scheduled budget & scope.•Planned & Performed requirement gathering, blueprinting, project plan, testing plan, contingency & cutover plans & post implementation support.•Coordinated project activities amongst functional & technical team members & consultants•Worked closely with stakeholders to communicate project progress, issues, risks, gaps & daily & weekly status•Managed end user training, project closing & handover to operations.•Provide weekly status report to senior management•Worked closely with senior management to resolve critical issues which might impact project delivery. These included resource constraint, involvement of 3rd party to resolve critical project issues.•Project Delivery Methodology: ASAP•Tools and Domain: SAP, GRC, Salesforce, My ServiceDesk, HP-ALM

Tampa/St. Petersburg, Florida Area

Key Responsibilities:•Managed team of 18 global consultants, overseeing hiring, training, and professional growth of employees.•Managed global support team spanning across North America, India, Latin America.•Developed and maintained long run, trusting, engaging relations with business & IT groups across client organization.•Handled incident management, Problem management, change management using incident monitoring system - MyService Desk•Implemented value addition initiatives that addressed long-standing problems.•Increased customer satisfaction by resolving P1 and P2 issues in given SLA.•Managed challenging business situations including escalations•Ensured consistent, quality & comprehensive support to business users regarding resolving SAP system related issues.•Responsible for process flow definition, continuous improvement, governance and compliance with audit, SOX procedures•Developed and distributed weekly and monthly report to senior management and client leadership•Mentored & led team of SAP consultants & developers•Actively listened to customers, handled concerns quickly and escalated major issues to higher management.•Drove operational improvements which resulted in savings and improved profit margins•Project Delivery Methodology : ASAP and ITIL Framework•Tools and Domain : SAP, SalesForce, CRM, 3rd party Systems, EDI/IDOC, SAP PI/PO, MyServiceDesk, HP-ALM, Worksoft Automation

Tampa/St. Petersburg, Florida Area

Key Responsibilities:•Led team of 8 OTC consultants across India, Brazil, and China.•Provided support to team to resolve daily production issue for SAP SD/LE domain for Business Units located in USA, Canada, China, India, Argentina, Chile, and Brazil.•Participated in client's CAB, CCB meetings to present change request planned for deployment•Developed and maintained long run, trusting, engaging relations with business groups across client organization.•Worked on OTC configuration and custom developments. Writing functional and technical specification•Worked on issues related to third party interfaces, EDI-IDOC exchange and failures, background job failures•Followed client defined change management and release process for solution delivery and implementation•Worked effectively with business group and team to resolve P1 and P2 incidents within given SLAs and minimizing business impact.•Prepared and shared Root Cause Analysis (RCA) for P1 & P2 incidents with IT and Business management with plan to permanently resolve issue and avoid reoccurrence.•Effectively monitor, control and support service delivery, ensuring SLAs are achieved, methodologies and procedures are followed.•Daily interaction with end users & taking their inputs on reported issues or any requirement.•Monitored ticket system and respond to critical, high, medium, low priority incidents per defined SLA.•Prepared Training documents & trained business end user on new business processes.•Trained new team members on business and project processes•Reported daily / weekly status report to support manager and client manager•Project Delivery Methodology : ASAP and ITIL Framework•Tools and Domain: SAP, RemedyForce, Myservicedesk, HP-ALM

Mca, Computer Applications

Bachelor'S Degree, Computer Science