Devendra S Joshi Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Worked as a Product Owner

Pune, Maharashtra, India

Primarily responsible for understanding and analyzing the business requirements in the Bank’s Fixed Income trade STP IT team as a Sr. Business AnalystLiaison with key stakeholders and stakeholder management.Co-ordinate with both –Upstream and Downstream IT systems along with middle office support team to handle smooth transitioning of change requests and new requirements.Proven track record in delivering variousbusiness requests successfully such as - Activation of new STP trade flows for Fixed income products (Bonds, IRS, CDS) and migration of fixed income STP trade flow from legacy to new STP platform for Bond products using ‘Agile’ MethodologyResponsible to prepare & maintain Test Cases. Creation of Test data, Test Scenario Review etc.Creation of User guides and business requirements using ConfluenceResponsible to undertake functional and regression testing to ensure zero failures after final deploymentWorked on MIFID II and BREXIT change requirementsAccountable to test environment access management, analyse data and reconcile errors in data using SQLResponsible to address Production issues raised by business, in case, any failure is reported while trading various fixed income productsResponsible to carry out team administration tasksRecommended changes to current business processes/practices based on new products and initiatives. Demonstrated strong IT skills to facilitate data analysis.ADDITIONAL RESPONSIBILITIES HANDLED:-Delivered functional and domain training on HSBC core banking system and other Staff channel systems for HSBC group employees across all global locationsCoordinated with business to understand training requirements to customize training as per end user’s needsResponsible to create test data by replicating live business scenarios for end user’s hands on practiceResponsible for creating new training material and conduct periodic reviews

Pune Area, India

Managing customer service and queries related to retail banking products like home loans, personal loans, credit cards, bank accounts etc.Single point of contact for managing customer escalationsHandling day to day branch operations like cash management, locker management, deliverable management and processing of customer requests Vendor management for cash operations, ATM and lockersResponsible for managing and coordinating with audit teams and processing of regulatory notices by coordinating with legal teamDevelop and enhance client relationships by providing exceptional service and improve cross selling of various non banking products like insurance and other investment products as per customer needsBack up chief cashier for the HSBC Pune Main branch

Pune Area, India

Source new retail banking HNI clients and corporate clients for salary accounts,Responsible to manage relations with existing corporate clients for salary accounts and co-ordinate with Relationship Managers and Branch Service Team to address any banking queriesImprove cross sell business by referring non banking investment products like insurance and mutual fund through relationship managersCo-ordinate with international business operation team for setting up customer’s overseas accounts

Pune Area, India

To maintain and to develop relations with existing corporates for salary accountsTo source new corporates for salary accountTo interact with customers for cross sell