• PMP and ITIL Foundation certified professional with above 20 years of global delivery experience mainly in BFSI, SCM, Health Insurance and ISV Enterprise product Domains. • Proficient in Program & Project Management, stakeholder management, client management and transition • Planned and managed the program from inception to implementation in alignment with the strategic intent of the program• Setup and executed Global Support Model with focus on Service Maturity, Service Excellence and Service Innovation• Managed multi-year, multi-service, multimillion-dollar IT engagements, on budget & time. • Experienced in setting up new engagement (ODC Setup and Resourcing) and transforming into a successful BAU team• Proficient in end-to-end development of software products from requirement analysis till implementation• Handed Complex System Integration program involving multiple technologies with cross-cultural and global team. • Created the transition plan and strategy. Completed the transition as per agreed milestones for AIG Insurance, IBS Sweden, Skandia UK, BCBS VT and GE Medical customers.• Responsible for team development including skill building, ongoing training, career growth and deployment• Identified cost- savings opportunities and developed programs to achieve long term savings • Possess a track record in meeting financial and operational goals, metrics and SLA. • Ensured quality compliance and participated in CMMI L5 certification.• Worked in Top Indian IT companies