Product Operations Engineer Senior
CurrentKey Responsibilities - Audit and Compliance- Audit checklist preparation and implementation as per ISO 27001 - Compliance review of Azure repository for AI Models - Lead Adhoc audits of delivery process to validate multiple project SOPs.- Assisted in External and Internal compliance review.Incident Management - Identify and analyse incidents specific to delivery - Report & recommendation to management for recovery procedures.- Prepared post incident review documents.- Analysed trends in such critical incidents and prepared prevention plans.Vendor Co-ordination - Provided complete vendor support services including quality reviews, performance assessment, vendor coordination & follow-ups.- Contributed to prepare roadmaps, functional walk-throughs.- Organised Application training activities. - Supported in Domain KT sessions.Operations - AI activities - analyse complexities of business requirements and rule identification for targeted data points. Classification and model extraction reviews and training data identification model enhancement- Delivery – data cleansing, quality management and billing - UAT on engagement specific customized features - Prepared Information Security Awareness documents.- Conducted training programs.SOP Management- Define and re-design process and milestones- Documentation of SOP for internal purpose and for vendors - Tracking for improvements and necessary correctionsSLA Management- Analyse and understand clauses and aspects of SLA- Liaise with Operations, Dev-Ops and Engineering Team for SLA implementation and timely reviews- Risk assessment and necessary mitigation plan to maintain delivery
