More than 10 years of experience in US Healthcare/BPO industry in the areas of Client Relationship & Operation Management with profound knowledge of billing cycle of RCM and extensive experience in Start-ups, handling & leading pilot processes for AR Follow-Up, Denial Management, Charge Entry, Payment Posting, Demographic Entry, Patient Statements, Eligibility Verification, Claims Editing and Refund. Lead operations activities for Denial Management and Insurance Verifications by developed Process documentation and guideline for operation team. Successfully developed & trained pilot batch for Denial Management & provide 100% live audit to improve CCR (Clean Claim Rate). Have worked with projects and Captive/established companies.
Listed skills include Team Leadership, Teamwork, Team Building, Teaching, and 10 others.