Devendra Singhal Email & Phone Number

Gurugram, Haryana, India

Service Network Development.Corporate identity upgradation of Dealer and MASS network..Ensuring sustainable operations ( Water Based Paint booth installation at dealers ).Identification of potential areas for establishing new outlets by analysing customer potential and existing network.Regularising and enhancing the process at Maruti authorised service stations as per MSIL standards.

Indore, Madhya Pradesh, India

• Implementing MSIL standards at all authorized workshops in the territory and control the same through monthly audits and discussions with dealer partners.• Providing technical support to workshop and report feedback to QA for further product improvement.• Improving service business by constantly monitoring the BSC parameters and through analysis of customer databases.• Implementating digital initiatives in the field for enhancing the customer experience at… Show more • Implementing MSIL standards at all authorized workshops in the territory and control the same through monthly audits and discussions with dealer partners.• Providing technical support to workshop and report feedback to QA for further product improvement.• Improving service business by constantly monitoring the BSC parameters and through analysis of customer databases.• Implementating digital initiatives in the field for enhancing the customer experience at workshops.• Improving infrastructure and increasing the service network as per company strategies and field requirements.• Organizing service camps for service promotion in the territory.• Making quick warranty decisions based on the facts and policies and auditing the same for 100 % accurate and foolproof decisions. Show less

Gurugram, Haryana, India

• Introduction to all verticals engineering, quality, supply chain and production.• Engine Block Assembly: Understood process for assembling engine in block line. Implemented ideas for improving productivity and making the engine block assembly process more foolproof.• Injection Molding Machine: Understood process of injection molding machine and different steps for manufacturing of bumpers and fenders for passenger vehicle.

Jaipur, Rajasthan, India

• Understood different steps of ball bearing manufacturing process.• Analyzed problems and worked with teams to develop solutions for improving productivity of bearing manufacturing process.