-- Working in CMS SOC global team, supporting multiple clients 24/7 around the world- Resolving incidents within SLA and with customer satisfaction- Incidents identification and logging- Investigation and analysis- Services troubleshooting including live troubleshooting sessions with customer and 3rd party vendors- Cooperation with Cisco and Palo Alto TAC for more complex troubleshooting- Proactive and reactive approach to security incident management - Identification of false positives, monitoring platforms tuning- Implementation of workarounds and participation in permanent solutions to security issues- Collaboration with multiple teams : network, systems, platform, application teams, in multiple areas : project, change, problem managementHands-on experience with:- Cisco ASA- Cisco FXOS- Cisco FTD- Cisco FMC- Cisco Stealthwatch- Cisco ISE- Palo Alto PAN-OS NGFWs- Red Hat based solutionsTools :ServiceNow,EM7, Splunk

-Configure networks to ensure their smooth and reliable operations.-Managing routers and switching protocols.-Monitor network performance and troubleshoot problem areas as needed.-Oversee installation, configuration, maintenance and troubleshooting of end user workstation hardware, software and peripheral devices.-Ensuring network connectivity of all servers, workstations, telephony equipment, fax machines and other network devices.-Network assest management.-Monitor and test network performance and provide network performance statistics and reports.-Hardware troubleshooting.