General Manager- Dealer Manpower Development & Customer Experience
Mumbai
Dealer Manpower Development Related:Establishing Dealership HR framework, Manpower Org. Structure, Manpower adequacy. Design & Deliver Training Programs for Customer Processes, Soft Skills, Leadership Development.Set up Manpower Portal track Manpower Quality Index, Productivity, Training effectiveness/Gaps, Certification. Improved manpower quality enabled M&M to achieve Customer Top 2 Box ratings of 95% in Sales & 93% in Service. Customer Experience related:Creating… Show more Dealer Manpower Development Related:Establishing Dealership HR framework, Manpower Org. Structure, Manpower adequacy. Design & Deliver Training Programs for Customer Processes, Soft Skills, Leadership Development.Set up Manpower Portal track Manpower Quality Index, Productivity, Training effectiveness/Gaps, Certification. Improved manpower quality enabled M&M to achieve Customer Top 2 Box ratings of 95% in Sales & 93% in Service. Customer Experience related:Creating & Managing Pre-Sales & Post Sales Customer Processes.Delight through First Time Right and Every Time Right Customer experience.Managing Reward & Recognition Programs, Consequence Management Processes at dealerships.Tracking and improving customer satisfaction ratings. Achieved 1st Rank in SSI & amongst Top 3 in CSI JD Power Ranking in 2018 for M&M amongst Automotive OEMs in India. Show less