Devendran Perumal Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Miri, Sarawak, Malaysia

- Responsible for all functions and financial metrics for the branch.- Provides input into the Annual Operating Plan; manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.- Provides input into annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the branch.- Develops an understanding of Cummins’ business in the region, globally, and across all business units.- Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.- Manages customer service through Branch operations; implements and enforces use of defined service processes.- Manages warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle - - Time and manages process improvements within the branch.- Manages compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits.- Ensures that employees understand Cummins’ culture of corporate responsibility.- Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.- Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for direct reports

Malaysia

Subang Jaya

-Lead aftersales team to achieve KPIs and goal set by principles and management team. -Managing the department's P&L budget and driving revenue within the department in 3 branches all over Malaysia. -Implement and follow up measures to develop the workshop sustainably.-Daily planning work schedule for technicians.-Structuring and planning to ensure part supply always in stock for non-stop customer support to customer.-Provide guidance to technicians and engineers in terms of quality standards and meeting performance targets.-Increase efficiency through a standardized process and policy. -Manage spare part stock to ensure customer support always in order.-Plan and overseeing equipment preparation delivery and collection.-Support and promote a safe and healthy working environment.-Prepare monthly reports on the workshop activities and progress.-Monitor the ongoing condition of workshop facilities, tools and equipment.-Ensure workshop cleanliness and regular servicing of all service vehicles. -Site visit meet customers for ensure customer support perfect.-Managing debts collection and handle payment dispute cases.-Providing technical training to customers technician’s and basic equipment’s operation trainings to customer operator.-Work out long-term service contact for customer.-Work together with Human resources department to hire/interview suitable candidates for managing department.

Shah Alam, Selangor, Malaysia

-Supervise more than 30 staff all over branches in Malaysia. -Responsible for efficient and profitable operation of service department while ensure high customer satisfaction-Provide proper records, management reports and service department process & procedures.-Consider type of service to be performed, equipment and space required, skills needed and make recommendation to management. -Prepare component overhaul or repair quotation, machine complete repair quotation and customer machine inspection report.-Maintain working relation with parts department management to ensure to provide better response to customer, such as order and keep most command failure parts.-Assign tasks to service technician, planning training for service technician.-Examine quality issues and manage Product Quality Reporting process, communicate with Product support team for improvement of product quality. -Communicate and inform customer regarding the cost if repair and follow up on account receivables.-Responsible for conducting regulater meeting with service group personal to compare performance with standard and goals.-Perform annual employee performance appraisals to all direct reports, review salary, develop competitive and incentive program for service personnel.-To ensure all service work orders will be closed within 10 days.-Handle customer complain on service issue-Monitor and maintain workshop tools room to ensure all necessary special tools available.-Visiting customer for any service invoice dispute (depend case)-Visiting customer site to ensure proper service was providing to customer by service team.-Experience with handling top ten construction customer such as WCT, SPRING ENERGY, NAGANO, WEBCON,HANSON, MENTA, SUNGEI PIAH, BINA FORM, YIN LEAN, KAJANG ROCK

Puchong, Selangor, Malaysia

-Ordering parts and planning job for machines that need to be repaired and prepare for rental- Provided technical guidance to Technicians-Applied technical knowledge to determine equipment malfunctions-Assisted technicians in daily work routines-Maintain machine service schedule at site.-Arrange technicians for attend machine breakdown at customers site within 3 hour response time. -Prepare machine for renting - Make on hire and off hire report before renting machine and after renting machine-Prepare Rental machine for used equipment sales. ( Recond used machine ) -Dealing with customer on equipment maintenance- Experience dealing with customer like WCT, LAFARGE, RMC, BERLATEH, HAP SENG MATERIAL, KELLER, HANSON, GADANG, CETEAU MALAYSIA and etc.