 Installed equipments as per Alcon Standards. Completed preventive maintanance routine as scheduled, as well as emergency calls. Minimized equipment down time and equipment failure call back. Achieved service revenue targets as set by the management. Provided Customer’s satisfaction at all times. Handled all top accounts like Aravind Group of Hospitals, Eye Foundation, Lotus Eye Care group, Joseph Eye Hospital and Vasan Group of Hospitals etc. Completed reporting as per the guideline in a timely manner. Constantly supported Sales Team for their effective functioning by installing the equipments for Demo & Live Surgeries. Supported the team in Kerala, Bangalore, Hyderabad & Vijayawada though it is not under my coverage. Trained the new engineers who are taking charge in their respective territories. Troubleshooting done for equipments regularly through phones and supports the team members in various territories across India. Handled more no of Equipments (140) than any other FSE in Alcon India.  Assisted in the development of the associate Field service engineer and also Theatre Staffs & Biomedical engineers of Customers. Attended RTMs,Sales Meeting and Regional Congresses of Sales Team.

 Supported the Hospital by maintaining the equipments for proper functioning. Preventive Maintenance for OPD, Theatre & Lab Equipments. Calibration for attaining NABL certification. Onsite Service attended in Theatre & Lab. Handled Surgical Microscope & Phaco Equipments Troubleshooting & Repairing.